RESOLVED: don't withdraw money

hello dear forum I have a problem with  canada777 casino,after registration on my account there were 30 free spins I started winning back the wager which was 1250 euros but during the game I noticed that the wager was frozen I asked for help via chat, they couldn't solve the problem for 6 days but yesterday they finally solved my problem and I played the wager my balance became 50 euros,I bet money for withdrawal but they canceled my withdrawal they wrote that a verification deposit is required I wrote that on a neighboring forum they were withdrawing money to players without a verification deposit They immediately started writing that it was a long time ago and now a deposit is needed

respected casino representative you constantly write to me that I agreed with your rules I agree with the rules of the casino that has a license YOU DON'T HAVE IT and for this reason I will not make a deposit you can write any rules but they will not be controlled by the license,I also provide a screenshot I registered using this link where it is clearly written how much money can be withdrawn,which countries are banned and that a verification deposit is not needed to withdraw money

withdraw my money and close my account

mail casino *****

Greetings,

The guidelines are explicitly outlined in the bonus terms of Canada777 (https://canada777.com/bonus-terms-and-conditions/). Players are obligated to initiate a deposit before being eligible to withdraw any non-deposit bonus. The terms state, "If there is a win accumulated from a no-deposit bonus and a payout is requested, a single deposit is required to validate the account and proceed with the request."

It's important to note that we have no control over what individuals may publish on posts, pages, blogs, or other websites. Anyone could make claims about a casino, such as offering a free $10,000. It is crucial for users to carefully review the rules and terms specified on each casino's page.

Thank you for your understanding.

This casino does not have a license you can change the rules whenever you want,no one controls your casino and before that you were withdrawing without making a deposit, but now they have suddenly changed the rules

this reminds me when a casino collects deposits from players and then scams them ,and I will not make a deposit in a casino that does not have a license

Hello kitera99,

We will mark this complaint as Resolved as per the casino's general bonus terms players are obligated to initiate a deposit before being eligible to withdraw any non-deposit bonus.

Thanks for your understanding.

Good evening dear forum Please reopen the complaint I made the minimum deposit as the casino representative wrote but they don't withdraw money I ask you to invite a casino representative for the investigation

Hello kitera99,

Can you please advise when you made the deposit (since this case is from January), if your withdrawal request was canceled, and whether you have contacted their live support?

Hello,

1. The withdrawal has been cancelled in accordance with the bonus terms and conditions (https://canada777.com/bonus-terms-and-conditions). Specifically, the player did not make a deposit before attempting to withdraw a no-deposit bonus. According to the terms, "If there is a win accumulated from a no-deposit bonus and a payout is requested, a single deposit is required in order to validate the account and proceed with the request." The balance has been returned to the player's account.

2. The user made a deposit today (10-07-2024). The user needs to request a new withdrawal to be processed, as the previous withdrawal was cancelled in January due to the lack of an initial deposit before the withdrawal attempt.

Hello,

The user just requested a withdrawal, and we processed it in less than 15 minutes. Thank you.

Thank you for the update Jean francois Cardinal,

@kitera99 Please confirm once you withdraw.

Hello kitera99, 

We're still waiting for your update, have you received your funds?

Please confirm the rep's statement so we can mark your complaint as resolved. 

Hello kitera99, 

We consider your case resolved.