RESOLVED - Deposit Bonus not given

hello i made my first deposit with the Lucky8 Casino.

i didnt get the bonus , i spoke to chat and they told me you get it so i deposited , 

today they spoke of another story 

i deposited with paysafe and till today no 400% or 100 %

Here at Lucky 8, we believe choice is key so we’re giving you two options to make you feel at home right from the start on our lucky planet:

Stellar Bonus: 400% up to €40! That’s right, you deposit just €10 and start playing with €50!

Cosmic Bonus: 100% up to €200! For the experienced players after a bigger bonus amount!

Bonus conditions
400% up to €40:

This offer entitles you to a 400% deposit bonus up to a maximum of € 40 in bonus money on your first deposit.
You must wager your bonus amount 50 times in our casino games before you can make a withdrawal.
The maximum bet allowed when using a bonus in our casino games (until the full wagering requirements are met) is € 5 or currency equivalent and € 0.50 or currency equivalent per bet line. Players exceeding this limit could potentially have their bonus and potential winnings applicable to the bonus removed.
All bonus money will expire after 14 days of having been credited if wagering requirements have not been met.
Skrill, Neteller and PaysafeCard deposits are excluded from getting the bonus.
General bonus rules apply, click here for more info.
100% up to €200:

This offer entitles you to a 100% deposit bonus up to a maximum of €200 in bonus money on your first deposit.
You must wager your bonus amount 40 times in our casino games before you can make a withdrawal.
The maximum bet allowed when using a bonus in our casino games (until the full wagering requirements are met) is € 5 or currency equivalent and € 0.50 or currency equivalent per bet line. Players exceeding this limit could potentially have their bonus and potential winnings applicable to the bonus removed.
All bonus money will expire after 14 days of having been credited if wagering requirements have not been met.
Skrill and Neteller deposits are excluded from getting the bonus.
General bonus rules apply, click here for more info.

Chat
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You are now chatting with 'Natalia'
Your Issue ID for this chat is LTK122130168269315X
Natalia Welcome to Live chat! How may I help you Jamal?
jamal akar hello
jamal akar i deposited 10 euros
jamal akar i clicked on 100%
jamal akar i didnt get my extra 10 euros
Natalia I can certainly check this for you, please allow me a moment.
jamal akar i should have had a total of 20 euros
jamal akar Here at Lucky 8, we believe choice is key so we’re giving you two options to make you feel at home right from the start on our lucky planet: Stellar Bonus: 400% up to €40! That’s right, you deposit just €10 and start playing with €50! Cosmic Bonus: 100% up to €200! For the experienced players after a bigger bonus amount!
Natalia This bonuses are not available for the Paysafecard as a payment method.
jamal akar they didnt say that
jamal akar they told me on chat i get the bonus
jamal akar thats why i made a deposit
jamal akar i demand the 100%
Natalia I'll contact our Marketing Department in this case.
jamal akar i asked them do u accept belgian players
jamal akar they said yes
jamal akar and they told me am eligabile for the bonus
jamal akar thats why i deposited der
jamal akar can you please add my bonus
Natalia I can certainly check this for you, please allow me a moment.
jamal akar Skrill and Neteller deposits are excluded from getting the bonus.
jamal akar i did paysafe
jamal akar paysafe was not on the list
Natalia That's why I need to contact our Marketing Department.
jamal akar how long will it take
jamal akar its been over a week
jamal akar i emailed and never got a reply

hmm interesting. paysafe is actually the same company as Neteller and Skrill ( formerly Optimal Payments PLC ) so I reckon this is why they did not grant the bonus.

But if their rules state that only Skrill and NT are excluded then you should get your bonus.

oh but from your message it does mention Paysafe deposits are excluded from the bonus.. well then thats that,,.,

 i guess the issue has been resolved 

yeah I know it sucks, but goes to show the importance of reading the terms and conditions with care.

Yes, Nirvana is right. It is clearly stated in your promotional offer that Skrill, Neteller and PaysafeCard deposits are excluded from getting the bonus.