Delayed withdrawal at spin247 casino for no reason

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Last post made 2 hours ago by JovanaV
ntm1993
  • Started by
  • ntm1993
  • Sr. Newbie 33
  • last active 2 hours ago

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  • ntm1993
    • Started by
    • ntm1993
    • at Nov 07, 24, 01:53:45 AM
    • Sr. Newbie 33
    • last active 2 hours ago

    I have a pending withdrawal with this casino. Withdrawals are supposed to be processed within 3 business days. We are now into the 4th business day and the withdrawal is still pending. I enquired at the livechat to ask when my withdrawal will be processed and I was shocked when the agent said that they have no means to communicate with the finance department. This basically means that the live chat is useless in this regard and I have no way of knowing what it happening with my withdrawal. As for verification, I went to the verification page many times (even just now) and on the page it is stated that there is no need for my account to be verified. I have attached a screenshot of the verification page, taken just a few minutes ago. 

     
    The email address I used to open my account with spin247 is th***. Please redact the email once you have seen this.
    Spin247

    2.8/ 5

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 07, 24, 03:33:28 AM
    • Serbia Moderator 1677
    • online

    Hello ntm1993,

    Could you please let us know if you've perhaps asked the casino support if verification is indeed not required for you? It’s always advised to double-check such information.

    Thank you for providing your casino credentials. We will reach out to the casino rep regarding this matter.

  • ntm1993
    • Replied by
    • ntm1993
    • at Nov 07, 24, 03:50:48 AM
    • Sr. Newbie 33
    • last active 2 hours ago

    Hi. I just asked the casino support and they said that so long as the verification page says there's no need for me to upload documents then I shouldn't submit documents. That could maybe change in the future but until then I shouldn't submit anything. 

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 07, 24, 03:56:25 AM
    • Serbia Moderator 1677
    • online

    Thank you for letting us know, ntm1993. We have contacted the casino rep and will update you as soon as we receive their response.

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