RESOLVED: Delayed withdrawal at Cashwin casino

I requested a withdrawal last week. I then waited for 72 hours for the withdrawal to be processed as is stated on the website and as agents reiterated to me more than once. One that period elapsed I enquired abd the agent told me nothing of substance. I asked her to communicate with the payments department to ask them for a timeframe for resolution and she didn't do so, simply stating that she can't offer me a timeframe. This is unconscionable. I have done my part and waited and yet these people offered no apology, no explanation, and couldn't even give me an idea of when this will be resolved. This is bad behavior and I would simply like for my withdrawal to be processed immediately. Had the agent actually communicated with the payments department and had they given me at least an idea of when the withdrawal will be processed then I wouldn't be filing this complaint. However the expectation that I should just blindly wait for the withdrawal to be processed, after already waiting a significant amount of time, is completely unaceptable. As for my details at the casino, there are no usernames at Cashwin but the email that is in my account with them is tmfana10****.com. Please hide it once you've read this message. 

Hello ntm1993,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hi again. I just finally received the funds from the casino! You may close this complaint.

Hello ntm1993,

Great news! Enjoy your winnings! 

We will mark this complaint as Resolved.

Can you please share with us how much money you have managed to withdraw via private message?

We only collect this data to create yearly complaint-related statistics.

Thanks!