RESOLVED: 21bet - Delay in payment of funds.

Hi. Can't withdraw money from 21bet casino, August 1 put on withdrawal 108$ the money is not withdrawn, wrote in support and chat communicated to no avail, all the answers are about the same they work hard and soon the money will be sent. This has been going on for five months. Wrote in December and received a response asking to make a Deposit and put on withdrawal, the audacity indescribable. Screenshots with a Deposit and the put sum on withdrawal and some of their answers. If possible please help. The user name in the casino LVA19 .

Hi LV4791,

Sorry to hear for the issue you have with 21bet casino. Thanks for attaching the screenshots.  We don't have this brand on our lists, but we'll try to get in touch with them and see why this big delay. Keep you posted. 

We just got the feedback from the casino. Unfortunately, they don't share the info about their players to the third party so we cant find out about the details. However, they say you are more than welcome to get in touch with their support team. We've also asked them to help you get the necessary info. Please keep us posted. 

Hi. What information they will share the that brazenly deceive people. Prior to this case, everything was fine making deposits and conclusions problems did not arise. When they started updating their website it was at least twice after which they stopped paying money. Support works badly, write and not always get an answer and the time may take a week. That still have them ask, already all asked. I passed the verification, there is no reason not to pay the money, I repeat earlier payments were as written in the conditions of 3-5 working days. Thanks for trying to help, those who read may be warned, and didn't commit my error. You need to approach the choice of casino very carefully so as not to have spent nerves, time and of course money.

You are right. We asked them to get in touch with you and sort out the issue. We're going to check on the progress of resolving your case with them as well. Have you contacted them again? 

Hi. Wrote on December 17 the answer is no until now but it is in their style. Now I wrote again, I do not think it will help. Their positions are clear to me long ago not to allow withdrawal by any means.

We informed them you sent them an email and asked to look into it and help you sort out the issue. Please keep us posted. 

They don't pay. I'm waiting for my money since April/May. Tens of customers are in similar situation. MGA doesn't help. Curacao doesn't help.

Hi. The answer was surprisingly quick, I am sure that thanks to You the screenshot. Need another Deposit when you consider that they are the sixth month deceive no desire to send even a cent. Please advise how I should do?

This is probably the verification deposit just to confirm the payment method. Have you already made a deposit in order to cashout? 

Do you have any updates, LV4791? Have you got in touch with the casino? 

Hi. I can not make a Deposit, does not pass payment. They have all my data, passed verification, they used to transfer me money. They are constantly looking for some kind of problem, it's all far-fetched just not to make payments. All the data they have kept in order, and the Bank card data is lost, this is an obvious lie. 

They do not want to send money to a Bank card, let them send it to Neteller wallet. Neteller also passed the verification. I can once again send documents to confirm my Neteller account or Bank card. All data can be sent by e-mail, according to the sent data can send money to Neteller I think it will be even easier and faster. The thing is, they don't want to pay. They do not return even my Deposit although I have repeatedly asked to return the Deposit$ 100 on the same card with which it was made.

This casino does not accpet players from Russia. They did not pay me money too. This casino is scam like betrally and realdealbet. Dont play here!!!!

Theyl never pay You a cent so forhet about this money.

Thanks for the update, LV4791. Hm! So, did you agree in the end what payment method they are going to pay out your money? It's a shame they can't cooperate with us. Our hands are tight right now. 

Hi. Thanks for the help and support today got the money. It took only five and a half months, and how much time and nerves spent.

Hm! It took too long, it's not a good image for the brand at all. I can imagine how frustrating it can be. At least you got the money. We insisted they resolve this issue and pay out the money. Thanks for letting us know.