RESOLVED: DECODE Casino - KYC verification has been ongoing since August 28

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Last post made 2 months ago by JovanaV
MarkizQQUa
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  • MarkizQQUa
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  • MarkizQQUa
    • Started by
    • MarkizQQUa
    • at Sep 11, 24, 07:23:43 PM
    • Virginia Newbie 1
    • last active 2 months ago

    Hello everyone! Brothers, help. How to influence this casino. All documents in excellent resolution, other casinos where I did not register, are accepted everywhere. BUT THIS CASINO, has been fooling me since August 28, with a winning balance of $ 200. Is there any point in hoping for something? Or just spit and forget about this casino? Thanks for the help brothers in advance!!!

    Decode Casino. Nickname: Ma***

    Decode Casino

    3.6/ 5

  • Troy Ford
    • Replied by
    • Troy Ford
    • at Sep 11, 24, 10:05:13 PM
    • United States Newbie 3
    • last active 1 day ago

    I am having the same exact problem with them, except I've been waiting since August 22nd.  All my documents are turned in, it seems like it should be pretty simple after 3 weeks.  Especially when many casinos can do verification in mere minutes. Really really frustrating. 

  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 12, 24, 03:31:15 AM
    • Serbia Moderator 1797
    • last active 9 hours ago
    MarkizQQUa wrote:

    Hello everyone! Brothers, help. How to influence this casino. All documents in excellent resolution, other casinos where I did not register, are accepted everywhere. BUT THIS CASINO, has been fooling me since August 28, with a winning balance of $ 200. Is there any point in hoping for something? Or just spit and forget about this casino? Thanks for the help brothers in advance!!!

    Decode Casino. Nickname: Ma***

    Hello MarkizQQUa,

    Your complaint regarding Decode Casino is already being handled in THIS thread, where there is also a reply from the rep about your case. We kindly ask that you refrain from creating duplicate accounts on LCB, as this applies to all members. Please let us know which of your two accounts you would like to keep, and which one we can remove.

    Thank you.

    Decode Casino

    3.6/ 5

  • JovanaV
    • Replied by
    • JovanaV
    • at Sep 12, 24, 03:44:31 AM
    • Serbia Moderator 1797
    • last active 9 hours ago

    Thanks for this post from:

    Troy Ford wrote:

    I am having the same exact problem with them, except I've been waiting since August 22nd.  All my documents are turned in, it seems like it should be pretty simple after 3 weeks.  Especially when many casinos can do verification in mere minutes. Really really frustrating. 

    Dear Troy Ford,

    We have responded to your first post on THIS thread and we will continue handling your complaint there. If you need our assistance regarding your case, please send us your casino username via private message.

    Thank you.

     

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