RESOLVED: Deceptive emails/advertising and misleading information with zero intentions payout

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Last post made 6 days ago by Mr.OCasino
Zoey777
  • Started by
  • Zoey777
  • United States Newbie 1
  • last active 6 days ago

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  • Zoey777
    • Started by
    • Zoey777
    • at Oct 09, 24, 05:46:09 PM
    • United States Newbie 1
    • last active 6 days ago
    They have this promotion on their main page forever free spins and normally at least twice a week I respond to their emails that I get every day offering the free spins, and I never win anything of course but suddenly today I utilize the free spins and the max cash out is $30. I've made deposits before in the past and never want anything. When I went to make that withdrawal, the withdrawal was denied because they said I utilized 10 consecutive free Spin offers although they're forever free spins and they offer them every single day with no limits, and this is not the first thing they have done this to people. In fact other friends of mine have gone through the same exact thing. It is deceptive advertising and misleading to all of the players that utilize this offer. There is no way I would ever recommend this casino as they mislead people and they utilize very deceptive practices. I am definitely following up with chain of command on this one because it is wasting people's time and leading people on. I think it's about time someone does something about this finally. Justice has to start somewhere.
  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 10, 24, 08:55:45 AM
    • Serbia Moderator 1400
    • last active 6 hours ago

    Hello Zoey777,

    Thank you for sharing your thoughts with the LCB members. If you need our assistance, we're here.

  • Mr.OCasino
    • Replied by
    • Mr.OCasino
    • at Oct 10, 24, 01:42:08 PM
    • South Africa Casino Rep 11
    • last active 4 hours ago

    Hello Zoey777, 

    Hope you're well today. 

    Please note that the rules of the promotion you are referring to are fully disclosed and displayed on our Promotions page on our site - https://eternalslots.com/promotions

    It is pointed out that the Free Spins stop being available to customers that have reached the maximum redemption limit of 10 Free Bonuses in a row. One deposit in between 10 Free Bonuses will assure your eligiblity for another set of 10 Freebies. 

    If I can help out with anything else regarding this specific promotion, or in fact any other topics, feel free to let me know. 


    Best regards,
    Mario L.
    Eternal Slots Casino

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