CLOSED: Dama NV blocks my accounts for no reason!

Hello, dear players and forum administration, I would like to share the problem of the DAMA N.V casino group, since I don’t see any other way out, and in the future so that players know about this problem! The thing is, back in 2015-18, I just started playing in online casinos, like any newbie, I didn’t read any rules and conditions of casino sites. It so happened that I mistakenly opened several accounts in Joocasino, in Bitstarz at the same time (the guys understood everything and I’ve been playing there for 6 years without problems and withdrawing!) in my name at different times, I admit my mistake, I’ve been doing this for a long time I play responsibly and always verify my accounts from the moment of registration so that there are no problems, and it didn’t work out here according to the casino administration, which, as I understand it, is the same for everyone. So recently I went back to Joo casino, since the account was opened quite a long time ago, at the place of my old registration (I don’t have permanent registration yet, in case of a withdrawal and a request to update the current data, I would also upload new documents, since the old address was no longer there) I uploaded all the documents and asked them to change the old address in the account. For a very long time they were indignant and asked why you want to change the address in your profile, after thinking for a long time, they asked me to upload some document confirming my old address in my profile, I uploaded it, and a day later I received a letter about blocking my account. Okay, I broke something in JOO, but in new casinos from this network I also received letters, from Rooli and Rooster bet, but in those I couldn’t break anything, and in any new one from this group! I also uploaded all the documents after registration for verification. Help me contact this casino Administration or representatives, because I really like their casino groups and I want to play in them all the time! This all slightly spoiled my opinion about them, because each casino is separate with its own rules and conditions, how can they block my accounts in different ones, where I am verified, managed to make deposits and withdrawals and did not break any rules and play responsibly! I wrote to them wherever possible, tell me the reason for the blocking!? The answer is the same - it's the Administration! Is this possible? I will also provide all screenshots.
Help me stop the ''administration'', I'm afraid that there will be blockages in those where I have been actively playing for a long time, or in the future, if I manage to win a large amount, they will find this reason and will not pay me and return my deposit.
p.s So that you understand, in my group there is only one account everywhere, verified and there have already been deposits and withdrawals! If necessary, I can list them too.

Hello Anna1977,

Just to be sure, you would like us to assist you and contact the reps of Joo, Rooster, and Rooli Casinos to check why they closed your accounts? 

If that is the case please send us your casino usernames for all brands via PM and we'll try to get in touch with the casino reps and inquire about your situation. 

Hello dear! Yes, I would like to indicate the reason for blocking in these two casinos Rooli and Rooster bet, because if the rules are broken in one of the casinos in this group, they can block all other accounts in all the others in this grid. It is not clear why the rules and conditions of use are written on each site separately. After all, this is not only the name “other”, but bonuses in general, bonus policy, available methods of deposits and withdrawals. Am I not right? Let them provide at least one violation in these two. They could just block my access to Ju and everyone else, but what they are doing is not normal, I think!

Thank you for sending your credentials Anna1977, as soon as we hear back from the casino representatives we're going to update you on this thread. 

Hello Anna1977,

The representative from Rooli Casino has responded, stating that the closure of your account is unrelated to any closures at other casinos.

Nevertheless, they reserve the right to refuse service to any player without providing a specific reason, and their decision is considered final.

As soon as we get updates from the Roosterbet Casino rep we're going to inform you on this thread. 

They just can’t block access) Unless, of course, they stopped accepting players or accepting rubles as currency, I’m sure, because after Joo casino, immediately Rooli and then Rooster bet, in which I managed to verify before closing and played for more than several months There I managed to make a deposit. and in your opinion, it’s normal when you ask them whether by mail or online chat - the answer is the same - the administration decided so, we can’t help, for what reason? There is no reason, they just wanted to take it and close it for no reason! So that you understand, these are three different casinos, even the owner of the other one is Friolion Ltd. and Strukin Ltd. , and they are in the same group Dama N.V. I want you to understand them from the moment when they were called Direx N.V

I also forgot to tell you, in the screenshots that I attached, the same person named Megan is responsible for both Rooli and Rooster bet casino regarding the closure of accounts. The answers came right after each other. And as you can see, Rooster bet themselves wanted to return my lost deposit to me, although at first I raised the balance normally, then the excitement took its toll)) But two days have already passed since I sent them the address of the TRX wallet, which they already had and an uploaded screen about the deposit from it.

Hello Anna1977,

While it's unfortunate that this happened to you, the Casino does have the right to close any account without prior notice or notification afterward, especially if there is no money deposited or owed.

yes for what reason? I made a mistake in another, these are different casinos and will someone prove me wrong? It turns out that if you make a mistake out of ignorance in one casino from one general group, you are automatically blacklisted for all others, even in those where you actively play, are verified and without any violations. Please look at the screenshot from Rooli, I only managed to visit there for a couple of days, and at the same time I managed to upload documents, they have already confirmed some of them...

Hello Anna1977,

We understand your frustration but since the decision of the Rooli Casino is final there is nothing else we can do to assist you. 

As soon as we hear back from Roosterbet rep we'll update you on this thread. 

I just wanted them to turn on indicators for this attention, I don’t want to lose access to sites, I don’t know who the next letter will come from and for what...

Hello Anna1977,

We wanted to inform you that a reminder has been sent to the Roosterbet representative, as we haven't received a response yet. We will update you on this thread as soon as we receive a response.

Hello Anna1977,

Upon reviewing your account, the Roosterbet representative informed us that it was closed by Section 9 of their Terms and Conditions.

That section outlines the Casino's right to close a player's account at its absolute discretion, without the obligation to provide a reason or prior notice.

Considering that the casino doesn't have any financial obligation to you, they will not reopen the account and their decision is final.

With everything said we are compelled to close this complaint as we're unable to help you further.