RESOLVED: CyberBingo Issue

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Last post made 3 years ago by MelissaN
DjSmuggler
  • Started by
  • DjSmuggler
  • South Africa Newbie 2
  • last active 3 years ago

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  • DjSmuggler
    • Started by
    • DjSmuggler
    • at Jul 29, 21, 04:36:08 AM
    • South Africa Newbie 2
    • last active 3 years ago

    I have a issue with Cyber Bingo.. Iv been waiting on my $400 since 14th June. The accounts n support department reinsure me every week that the funds will be in by Monday,. Over 7 weeks now., it is now 29th July. And of course still nothing. As a 1st time player there it's hard to believe they have been around for over 20yrs as the service and their intent to help and try solve matters is disgusting. What can I do to take the next step as I'm sure they must be doing this to a lot of people. Thanks so much

  • DjSmuggler
    • Replied by
    • DjSmuggler
    • at Jul 29, 21, 05:17:09 AM
    • South Africa Newbie 2
    • last active 3 years ago

    Is this Cyber Bingo? I can't see how they been around for 20years.

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 29, 21, 05:48:59 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi DjSmuggler,

    Please private message me your casino username and we'll notify the rep about your problem. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 29, 21, 07:17:10 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi DjSmuggler,

    The casino rep advised us that they informed you their processor confirmed that your wire has been returned to them, reason: unable to apply. 

    They put your winnings back into your account and you are now able to request a new payout. Please let them know once you do it and they'll prioritize your withdrawal. 

    Please keep us posted. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 30, 21, 03:14:25 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi DjSmuggler,

    Any updates on your withdrawal?

  • MelissaN
    • Replied by
    • MelissaN
    • at Aug 03, 21, 03:00:18 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi DjSmuggler,

    We chatted with the casino rep about your payout and they advised us that the casino accounting team confirmed that your payout was sent to the processor. Please let us know once you get the money. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Aug 04, 21, 06:44:17 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    The casino rep confirmed that the money was processed and it is in your account. We'll mark this case Resolved. 

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