RESOLVED: CRYPTO THRILLS Complaint

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Last post made 4 years ago by Sydney
Robbynish
  • Started by
  • Robbynish
  • United States Newbie 14
  • last active 5 days ago

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  • Robbynish
    • Started by
    • Robbynish
    • at Sep 08, 20, 02:19:39 PM
    • United States Newbie 14
    • last active 5 days ago

    I was denied a withdrawal request as well.  I had deposited several times after any bonus was used and was playing with my own funds. I cannot get a reply from anyone at Cryptothrills as to why my money was taken. My username there is Robbynh, LCB has been also waiting for a reply in my behalf.

    Any help would be appreciated.

  • Sydney
    • Replied by
    • Sydney
    • at Sep 08, 20, 02:29:54 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Robbyn Haldeman,

    We've been sending them emails regarding your issue there, but we still haven't received a reply. The Casino Representative said that they would check what's going on, but as I've already written to you in private message inbox, there's still no reply.

    We've sent them another reminder email and asked them to look into your case. Keep you posted.

  • Robbynish
    • Replied by
    • Robbynish
    • at Sep 08, 20, 03:21:32 PM
    • United States Newbie 14
    • last active 5 days ago

    Thanks for this post from:

    Sydney, 

    Thank you so much, I really appreciate your efforts with this. 

    Thanks Again!

  • Sydney
    • Replied by
    • Sydney
    • at Sep 09, 20, 01:36:20 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Robbyn Haldeman,

    We've received a reply from the casino. Here's what they say:

    "The winnings were voided due to claiming consecutive free bonuses on the account without a deposit being made in between. The 50 mBTC that was credited on the player’s account was the prize for being in the 5th position for the leaderboard."

  • Wayne_CryptoThrills
    • Replied by
    • Wayne_CryptoThrills
    • at Sep 27, 20, 03:46:57 PM
    • South Africa Casino Rep 12
    • last active 3 years ago

    Thanks for this post from:

    Hi Robbyn Haldeman,

    In futher discussions and investigations regarding your post, the decision on the actions taken are according to Crypto Thrills Terms and Conditions.

    Please feel free to PM me directly should you have any futher queries, concerns or suggestions.

    Kind Regards,

    Crypto Thrills Support

  • Sydney
    • Replied by
    • Sydney
    • at Oct 14, 20, 05:11:59 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Since the casino has made a final decision regarding this case and they've made a decision according to their T&C's, there's nothing more we can do to help you. We're going to close this case and mark it as resolved.

  • Robbynish
    • Replied by
    • Robbynish
    • at Oct 14, 20, 05:14:29 AM
    • United States Newbie 14
    • last active 5 days ago

    Thanks for this post from:

    Hi Sydney 

    The ended up refunding me after all.  Thank you so much for your help!

  • Sydney
    • Replied by
    • Sydney
    • at Oct 14, 20, 05:15:50 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Robbyn Haldeman wrote:

    Hi Sydney

    The ended up refunding me after all. Thank you so much for your help!

    That's great news! Thanks for letting us know! thumbs_up

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