RESOLVED: Coinsaga casinos do not accept deposits

I apologize in advance. I am writing through a translator.

And I ask you to postpone the topic if you created it in the wrong section.

Mail in the casino. the same as on this site.

On July 22, I registered at this casino and decided to make a deposit to a ruble account using bitcoin. But the deposit to the site didn't work. After that, I created a Bitcoin account and made a deposit to it. After confirming the transaction on the BTC network, the money was not credited to the account. I wrote in support, at first my account was blocked, allegedly they do not accept players from my country, and wrote that the site can only have an account in one currency, BUT! The site has the ability to open other accounts and switch between them. Moreover, the deposit on the site does not work for other currencies even now.

"After I wrote to them by mail, they told me that my account was unlocked, tk. now they accept players from my country (2 hours later) and asked to wait for the financial department to resolve the issue. After 4 days, they wrote to me the following

Our technicians have already checked your case. As per the results of their investigation, you have not deposited with us. We can see some of the transaction visible as error as you've tried to send MBC 0.96 which equates to 0.00000001 BTC when the minimum deposit for Coinspaid is 0.0002 BTC."

But I sent 0.00095597 btc and it can be seen on the blockchain! I gave them the link for the transaction! And do you know what they asked for? TRANSACTION SCREENSHOT !! Cryptocurrency casino (as they call themselves) does not know what blockchain is.

Btc transaction number

944354868db2fd43ff1b7a13309c9128a1044fbe8a3adc14cb348dccf9271717

screenshots of the deposit

Hi Fedro321,

Please private message me with your casino username and we'll check with the casino rep what happened with your deposit. What country are you from? 

Hi Fedro321,

We received your account details and notified the casino rep. We'll keep you posted. 

Hi Fedro321,

This is the update we got from the casino rep:

Unfortunately, there was a glitch in our system and Fedro321's deposit was not registered (not something CS could have seen). We have refunded his deposit and doubled it. Sincere apologies from all of us at Coinsaga.

Please confirm if you got your deposit. 

Yes, I received. But now there is another problem. I won almost $ 700. But the maximum you can withdraw at a time is no more than $ 2. This is the withdrawal limit in my currency. And naturally, as a gambling addict. I lost everything, realizing that I would have to wait more than a week for a solution to the problem. And for this I waited a week for my deposit.

Please add this casino to the blacklist. This is not the case. I waited a week for a deposit to eventually find out that there is no withdrawal in this casino.

150 rubles, that's 2 $

This casino is a complete scam. I received a message that I received $ 700. Then I got $ 1500. But this is cheating. Their scoring is not working properly and I was simply deceived. And I got nothing.

Hi Fedro321,

We're going to check what's going on.  

Is this a question for me? Not understood.

No no, I added '?' accidentally. We've notified the casino rep about your last posts so as soon as we get feedback from them we'll let you know. 

yeah, this place is absolute garbage. the devil is in the details of course. there is no wager requirements on the no deposit free bitcoin spins....that is literally the textbook definition of "too good to be true" in the online casino world. i made a small 0.3 mbtc deposit and it never went through. it still shows in my transaction history as pending...they did however deposit $15 CAD into my CAD balance....swell. they also repeatedly promised me that they would transfer it back to BTC. After 2 days of waiting and lots of emails to customer support i gave up on waiting, played through my deposit then just about 2 hours ago got some free spins which i played in BTC.... again no wager requirements "CASH OUT ANYTIME!" it claims in the promotion materials. up to 3mbtc! well i got 2.5 mBTC from those free spins and immediately attempted to cash out. Im going to put my bitcoin address used for the cashout right here( 33z4vbru6mhhpqSM6GzmkDjSQAD8RSy3jd) for historical purposes. Its a new address with no transactions, so if in the future you see a transaction at this address.its because this site did pay, but im not counting on it. 

Hi Fedro321,

We are really sorry to hear that you’ve had such a bad experience at Coinsaga. We are a brand new Casino and have only been live for a few weeks, admittedly there are still a few bugs that need to be exterminated. 

In regard to your issue with withdrawals there are a few things I would like to clarify; Had you contacted Customer Support when you were having issues withdrawing your winnings, they would have assisted you in the process and informed you that technically we do not have withdrawal limits, there is a limit per transaction but no limit to the number of transactions per day/week/month. Our withdrawal guidelines are as follow:

Minimum withdrawal per transaction:

10 Euro / USD / NZD

1500 JPY

500 RUB

Max withdrawal per transaction:

3000 Euro / USD / NZD

390,000 JPY

276,000 RUB

In regard to your bonus money, you are absolutely right, unfortunately the glitch in your original deposit affected the point system and you were not credited. Again, had you contacted Customer support Bonus funds would have been added to your player account immediately. 

On a more sensitive topic, due to your reference to being a “Gambling addict” we will not be able to credit your bonus funds and we are legally obliged to suspend your account. 

If you believe that gambling is having a negative impact on your life, we advise that you seek professional help, for instance from the following organizations:

https://www.gamblersanonymous.org

https://www.gamblingtherapy.org

Are you kidding !? Any online casino player is an addict! These are the ones you make money with! And no need to say otherwise! I sit on online casino forums, and all the players are people in debt! RETURN THEN MY DEPOSIT then!

Scammers! I spent a week on you! And you have a maximum withdrawal of $ 2 in the casino! Mockery! Return the deposit otherwise I will post information about you on all forums and sites!

Hi Marty,

Can you please PM your player info and I will look into it for you.

Thank you.

Luke

I was promised a $ 1500 bonus on your site! But in the end I was blocked, surprisingly right? And I did not write that I was addicted to gambling, I wrote that I am a ludoman. In russia, all casino players are called that. I am writing through a translator and he wrote like this.

A casino representative wrote to me in PM, asked for a bitcoin wallet, and said that the deposit would be returned. He showed a screenshot, allegedly the money was parsed, in which the accept button was not pressed.

He does not respond to messages for a day. The mail answered that they would not return anything. They just bred people.

Hi Fedro321,

We got the same info from the casino rep that the transfer was done successfully. He showed the screenshot. Please let us know when the money is in the account. If you don't get it by Monday please let us know and we'll ask the rep. He doesn't work at weekends. 

Ok. Ty. 

same thing here. my deposit was apparently "returned" after many failed attempts to cash out my winnings.  the amount i was being "sent" was the same as the amount deposited. the address they apparently sent it to i listed in my first comment on this thread. take note, still nothing. 

i suspect the casino rep is using bogus tools given to him by his bogus employer. i am guessing they dont even have coinspaid setup as a payment processor. do a little bit of investigation into this casino...... you'll see there is nothing supporting legitimate business here. i would fill you in on the info, but itlll be more fun if you figure it out on your own. 

Thanks for your feedback, Marty McFlyJR. So you still haven't received the money back?

Monday. I have not received the money. Although on Friday I was shown a screenshot that they were sent. As I understand it, they made a screenshot. For what, it is not clear.

Here is a bts wallet, no transactions

1Gc4UZgaPmxfbNtqDZo5tPUfLYQuqbmKtf

We'll ask the casino rep to check what's going on. Keep you posted. 

lol So 30 minutes ago I got my deposit back. Over the weekend when I requested my cashback (which I should have accumulated in their "conquest" promo) they informed me I didn't have any because a deposit was required to be able to claim cashback. So technically, as of now, the title of this thread is accurate. They do not accept deposits. I was fortunate to get mine back I guess. Never got a refund from a casino before. lol

Looks like Fedro may have just received his too, unless his recent transaction was from something else. 

Thanks for letting us know. 

Hi Fedro321,

The casino rep informed us that you should receive your deposit. Can you please confirm that? 

Since the casino confirmed that the payment was settled, we'll mark this case Resolved. 

to summarize, 2 random players made deposits that didn't work, both ended up playing lots and were unable to cash out, both were given their deposit back by casino rep that had registered here just in time to address this one event and has done nothing else since. yup.... sounds like a closed case to me. cheers! hahahaha

Thanks for your feedback, Marty McFlyJR.

We're going to keep an eye on this casino and see if this happens again. We've added this brand recently and we appreciate players' feedback. 

You are always more than welcome to share your experience with us. 

Sorry for the late response. Yes, I received the money, the issue is resolved.

Thank you very much! The second time you help with unscrupulous casinos.