RESOLVED: Coinbets777 - KYC/Withdrawal issue

Hello, 

Casino username: Con***

i recently completed the 25 free chip and done wagering, I was informed to deposit another 25 and then I would be able to withdraw.

i deposited via crypto and started the withdrawal of the max that was allowed through this promo which was 25, I asked the support if I have to withdraw the full 50 or I could keep the deposited 25 to play with which they said I am fine to keep it in and play it as a normal deposit.

I used my deposit and ended up winning so went to withdraw whoever was advised I needed to competed verifcation whis is fine, I sent my documents in to specified email on Thursday and was advised 24 hours, I have checked in twice now and both times just advised flagged with finance with no explanation.

I am currently trying withdraw an amount of 450 and still have an active balance in my account of 1100 that I am playing with however will be looking to withdraw as well,

I am getting nowhere with when KYC will complete or if I will even get my money.

please can you help

Slight update to this, nothing back from the casino however my available balance had now increased to 3229, so would appreciate this being treated as a matter of importance, thanks

Hello Liam Connor,

First of all, welcome to LCB! 

Thank you for providing your casino username. We've contacted the casino representative and inquired further about your case. Keep you posted on this thread.

Thank you appreciate the help

Dear Liam Connor,

We've received a reply from the casino representative stating that they're looking into your case now. We'll update you as soon as we get feedback from them.

Thank you look forward to hearing back 

I do have an update, they have advised vericstion complete and told me the I would have the money I tried to withdraw within 24 hours (£450) this was 48 hours ago now and tbh eh are ignoring me when I message 

Hey any update from the rep? 

Dear Liam Connor,

We've received feedback from the casino rep that the relevant department is currently reviewing your case.

Thank you for your patience.

Dear Liam Connor,

We've received a response from the casino rep who advised you to send your BTC address to their support team via email or chat.

Please let us know once you've done that so we can relay the information back to the rep in hopes of speeding up the process.

Thank you.

Dear Liam Connor,

The casino rep has informed us that your withdrawal has been paid. Could you please update us when you get your funds so we can mark this complaint as resolved?

Thank you.

Hello, I have received a payment but not for the full amount, I should of received £225 but only received £170

This is what chat have said which is blatant lie 

I tried to reach a solution with chat but to no success

Hello Liam Connor,

We contacted the casino rep again regarding this matter and will update you as soon as we get a response from them.

Thanks appreciate the help

Dear Liam Connor,

We've received a response from the rep stating that the full amount was paid, but due to Bitcoin fluctuations, the amount received is slightly lower.

Since we have a response from the casino rep but have not heard back from the member, we will mark this complaint as resolved.

How do I get y'all to help me with coin bets. They are literally stealing from me no bonus I deposited and they're trying to reverse my withdrawal that's been pending for a week three separate employees and then most recently last night the girl aolive literally told me that if I lost $50 of my hundred that she might send me my money I'm going to find them. Please

help me I have pictures and everything.

Hello 1loko11,

Your complaint is being handled here. Please check.

Thank you.