RESOLVED: club player, still awaiting

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Last post made 8 years ago by julie.cale
julie.cale
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  • julie.cale
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  • last active 2 years ago

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  • julie.cale
    • Started by
    • julie.cale
    • at Apr 17, 16, 08:11:53 AM
    • Australia Newbie 12
    • last active 2 years ago

    Thanks for this post from:

    Ive posted in the complaint,s and your excellent staff directed me to the on site rep. I won 800 usd in February ,it is now mid April. LUDICROUS. The rep did contact me once saying she will take it to escalation manager. They have broken even their own guidelines after thy e told me it was eventually approved already on the ist of  this month. so  sleepy sleepy worn_out worn_out SHOW ME THE MONEY please. it is worth well over a grand in ollars. Its not the reps fault of course , but I have to say your staff have been in b\[constant  touch and extremely helpful, Wish I had found here first. Well done guys, fantastic site.

  • julie.cale
    • Replied by
    • julie.cale
    • at May 02, 16, 10:46:21 PM
    • Australia Newbie 12
    • last active 2 years ago

    Thanks for this post from:

    I finally recieved the payment send and then waited the 8 days till neteller processed it.
    THIS win is from feb and its now may. . I  have no energy to fight chat staff for the fact that my bonus had already been remov;)ed when I first claimed winnings.
    When I saw that I was missing around 200 dollars, I went back to my account and saw that the promised pending amount had been changed after all this time, and that the manager had rejected the amount of the bonus, so they took it again  for the second time out of my winnings. Chat staff refuse to listen, always saying  is there anything else I can help you with? YOURE KIDDING, YOUVE NEVER HELPED ME WITH MY FIRST QURY EACH TIME. Glad I have found this site now. Great work guys!

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