UNRESOLVED: Cloudbet Steals $15,000, Says Not Paying Back Even Deposits

So I just want to share my story.  Cloudbet has stolen $15,000 account, 67 BCH (bitcoin cash) and has told me case closed.  I've gone to many mediators and some say they are trying to help.  The community on some forums also getting behind the situation and it doesn't look good for Cloudbet.

Here are a list of many other scams in the past: https://bitcointalk.org/index.php?topic=333552.msg55294669#msg55294669

As far as this scam goes, first, when I had about $30,000 in the account they mis-graded a wager.  They then told me that all wagers after that are voided becuase I didn't tell them (I didn't even realize it was a mis-grade).  So a $3,000 wager can cause all the other wagers to be void.  But that's just why they froze the account.  From there, they said since my PERMANENT residence is in USA, even if I have been in Europe and Mexico since pandemic started and since I opened an account at Cloudbet, that they are entitled to keep all the funds in the account, even my deposit.

There have been tons of back and forth and it's one of the most stressful situations in my life.  Cloudbet needs to stop scamming, they are serial scammers.  Can you guys please help mediate and get me the money back in the account?  Here are all of the deposits made to the account within a few days.

Here are all of the deposits I had made to the site in the last days.
2020-09-20 02:03
-62.870026: https://blockchair.com/bitcoin-cash/transaction/2b5e75e192cdb526bdd9d2b533e7d2831a7c1b396dabb7c140d0d6d7f56f11ff

2020-09-20 03:42
-30.000043: https://blockchair.com/bitcoin-cash/transaction/01e511b44f7764c5c0777d5e05bb0a0469735dac1986f7e1c7ce88a329165804

2020-09-20 03:42
-40.000043: https://blockchair.com/bitcoin-cash/transaction/e65e1d247510d1b3eadfd9b60e60e684317aef3d05c89bcea63899e56f65e70f

2020-09-20 04:35
-25.000026: https://blockchair.com/bitcoin-cash/transaction/b9ff51ded44267f6cb791115c22f6efd3e6601f74883c8c659b1a27e005f2a63

2020-09-21 04:06
-17.000043: https://blockchair.com/bitcoin-cash/transaction/4aba5056b29de5c859fbee68cd4d97cc0c62f0fe9569e7e919d82eda414b5db8

2020-09-21 04:46
-13.500043: https://blockchair.com/bitcoin-cash/transaction/2e41abd57b82f45f79bd2f53ad54351c95bd31572fb4a6a5ae3cf2b7109069a7

2020-09-21 04:46
-7.000026: https://blockchair.com/bitcoin-cash/transaction/a75034c751b2237dedcd1ce9e83f8e36c159ad7b46e54b2f428c46af42a3b412

2020-09-21 06:46
-20.000026: https://blockchair.com/bitcoin-cash/transaction/ef102b75b7d0203ab30d59220884f4e434a13708b338aa58f55d44a5cdf958bf

2020-09-21 08:21
-10.000026: https://blockchair.com/bitcoin-cash/transaction/5eaff8faf8d150b90401064fe08e6e2fbf57c9165c4293133c641121d999df3c

2020-09-21 08:23
-5.000043: https://blockchair.com/bitcoin-cash/transaction/d7464120ea42e93516bd69b9480198602408f66002ff642340a5741b2bf8fda4

2020-09-21 09:11
-16.00004247: https://blockchair.com/bitcoin-cash/transaction/c68f163c2e0c96e1ee88ab16e6f4027de708a9c3a3c938a0c3630b652b5173ef

2020-09-22 00:19
-40.000026: https://blockchair.com/bitcoin-cash/transaction/95500ca4c75f1fccdfa8f7be857e0cb970ab65452a2d5652bedaeb0025b5a18e

2020-09-22 03:16
-30.000043: https://blockchair.com/bitcoin-cash/transaction/f275fba7618cb81e1703abc6db23ef861ef8ddb76ae43bd398bb0a27f241340b

2020-09-22 08:32
-8.380026: https://blockchair.com/bitcoin-cash/transaction/d33c583f3657e815293faa3c941ef334e36265b9425ed29480d3662d2fc40408

THE FINAL DEPOSITS:

2020-09-23 04:47
-24.000026: https://blockchair.com/bitcoin-cash/transaction/0aa77c3a5bc46f9dcd68f5cc5a8b3bc0022a489e6cb52169ec2f068d6200ac5c

2020-09-23 06:29
-20.000026: https://blockchair.com/bitcoin-cash/transaction/4a38b8c78869faac477e7599e3203c35aeb45df952bc47d0913668434f432a83

2020-09-23 07:36
-16.000026: https://blockchair.com/bitcoin-cash/transaction/2e7d94c62df064ca773b1d5f070bd66fa9f8e6dd43ecc3561f8eb8f3b9a054b1

2020-09-23 11:25
-3.000043: https://blockchair.com/bitcoin-cash/transaction/acd56954dbd14b667ee8ee75c4ea15cf2657af95c700fcd458d5bace3f63f8aa

2020-09-23 11:25
-11.000026: https://blockchair.com/bitcoin-cash/transaction/b18dc22fcc787e1bbcc36d9137b4debbdb8e923dcf52dcce9bb10eee1f5763d3

FINAL CASHOUT REQUEST was around 67 BCH. Some other cashouts had been processed along the way without freezing the account yet.

I am now really sort of destitute and I am very depressed and not feeling well in the head I need help getting the money back so I can START MY LIFE AGAIN.  I deposited all of my money back into cloudbet, and they denied the final cashout.  I need help.  Someone.  Thank you.

They have sent me many emails saying this is the final communication on the matter, we are taking the money and nothing you can do about it.  Help.

GUYS DO NOT DEPOSIT TO CLOUDBET.COM EVER.  EVER.  EVER.  THEY STOLE $15,000 FROM ME FROM MY DEPOSITS.

Hello efxes,

Could you please send me your casino username in PM inbox and we'll get in touch with the Casino Representative.

Hello efxes,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to check what happened here. Keep you posted.

no word???????

Hello efxes,

No, we still haven't heard from them. We've sent them another reminder email yesterday.

I appreciate you so much!

Hello efxes,

We've received a reply from the Casino Representative. He says they are looking to resolve this as soon as possible.

oh my god really

any more details?? sooner the better.....

Hello efxes,

No, we haven't received any other details. The Casino Representative just said they were looking to resolve this as soon as possible. We'll let you know once we get more details about your case.

ok i don't get what's taking so long... they just need to return the account balance as is standard.  It's ridiculous.  please dont stop pressing them......

Hello efxes,

No worries, we keep sending them reminder emails to resolve this asap.

Hello efxes,

We've received a reply from Cloudbet Casino and here's what they say:

"1. Cloudbet does not accept players from USA. If USA players attempt to create an account, they see a clear message that their jurisdiction is prohibited.

2. If a player is found to be circumventing our automated checks and connects from a prohibited jurisdiction (such as USA), their account is immediately frozen pending an investigation. In this case, the player in question knowingly and deliberately circumvented our location checks, and was discovered and confirmed to be located in USA. They provided both ID and address proof from USA and also repeatedly attempted to login from USA IP addresses.

That the player is located in the USA is without doubt, and we prohibit all players from USA. That they knowingly and deliberately circumvented our country checks is also without doubt.

3. In accordance with our T&Cs, in these situations we reserve the right to void all bets and return their account balance, up to the sum of their deposits. Furthermore, we reserve the right to confiscate funds in certain cases (such as repeat offenders). We did not confiscate any funds in this case, but instead voided all bets.

4. In this particular case, the customer has already withdrawn more than the sum of their deposits and accordingly we consider the matter closed. If the player offers their consent, we can gladly share transaction hashes of all relevant transactions.

5. Additionally, the player is sharing information and making claims in public web forums (such as this one) that they know to be untrue. For example, the player claims they have provided us with address proof outside of the USA which is untrue. The player has also made other untrue claims - such as the size of their deposits.

6. We continue to have a duty of privacy to the player, so cannot publish information we have that directly contradicts their claims without the player's explicit consent. We can, however, share this with our regulator, or an arbiter with the player's consent. Additionally, if the player would like to consent to us sharing this information with select senior members of the community, we would be happy to do so.

7. If the player wishes to continue their claim, we strongly encourage the player to take their case to Curacao eGaming, of whom will act as an arbiter. We agree to be bound by any ruling they make in this case.

We know the player is creating a lot of noise about this case, and we treat every claim of this nature seriously, but in this situation, the player knowingly tried to circumvent our rules, was caught, has already withdrawn more than their deposit, and is providing false information in public."

They say they don't want to pay and that i have to go through someone who can help mediate the case.  Can you please help get the funds back on the account?  They just essentially did this:

My account had profited around $30,000 in the course of the lifetime on the account.

They waited until I made a sum of $20,000 deposits in one day adding onto the account balance- they waited to see if I would lose it, when I didn't they froze the $15,000 cashout and confiscated the funds, stealing the last deposited funds on the account.  

Do you understand how this works?  They freerolled me up to the sum of the profit on the account and I need help getting the funds back.

Yeah, that's what they say, but you can't do anything to help?  You have no say?  

Do you understand how they stole the money?  They waited for me to deposit to steal the funds back.

Hello efxes,

We've asked them to provide us with some evidence for the above claims. Please be aware that we're only mediators here and we can't force them to pay you if they don't want to do that. We're waiting for the evidence from them to be able to make a final conclusion about your case. 

you have to please take this into account:

Even if I was in the USA (I wasn't, I provided documentation from Mexico long-term stay)

What makes it right to do this:  

My account is in the profit $30,000 over the LIFETIME of the account.  But my account is empty.  I deposit $20,000 to the account.  They then decide that they want to keep the money so they allow me to gamble.  When I go to cashout $15,000, they freeze the remaining funds and keep it for themselves.  Citing that "total deposits less than total withdrawals".

That is straight theft!

Hello efxes,

They can void your winnings if what they've mentioned above is correct. They should also return in your deposits in that case, however, this is what they say regarding your deposits:

"4. In this particular case, the customer has already withdrawn more than the sum of their deposits and accordingly we consider the matter closed. If the player offers their consent, we can gladly share transaction hashes of all relevant transactions."

Yeah, I've heard what they have said.

However they can't just wait for a winning account to deposit and then steal that money.  The community won't accept this. 

How would you feel about that?  They accept your deposits, wait for you to lose.  If you don't, they just steal it by force.  How about that??

You accept that as a justified action?  Absolutely not.  This is not right and nobody in the community will stand for this!

Please, please help.

Hey guys I just summed up the story quite well on twoplustwo and .

And here is the article explaining the entire story from first deposit of the week long run to the last 5 deposits in the same day, that I cashed out slightly less than and are owed to me and I won't accept anything less than the balance minus the negative balance and it needs to be done now.  to have this drag on while BTC is rising is criminal.  Here is the story:
[/b][/u][/color][/size]
I appreciate you and appreciate this feedback. I've posted about this on so many darn sites, it's hard to keep up with the entirety of the story. I need to sum it up in an article, and i will do that but since I really value and I am legit an OG here I've been here forever and I love the place and have always loved the people we love to gamble we love to bet and talk sports. Let me go ahead and share with you every minor step of the way.

I deposited $1,300 to this site on September 17, 2020. A 1 BCH deposit, a 2 BCH deposit, and a 3 BCH deposit

1.25BCH
https://blockchair.com/bitcoin-cash/transaction/bc45fb9115e5ecbed7b7dad9e451c17199af77fc4c9f7f2271dca4184b3c6d48
2BCH
https://blockchair.com/bitcoin-cash/transaction/85681098d5a25c32d13c51594b16be6c7eb5719f75778fed1fefc760583f4f03
3BCH
https://blockchair.com/bitcoin-cash/transaction/851d956cf13da2de7cf09a1394bcaf7508a710344ff678329f51768902280147

I then requested a 6.7 BCH cashout
https://blockchair.com/bitcoin-cash/transaction/cf139d036a7b561e940ccf9e0e2419a70838805b302771192100e49070c04d8b

and a 17.7 BCH cashout
https://blockchair.com/bitcoin-cash/transaction/b1e4b40416eb4f471ed66ee7c5fd5679cee39f38b7240660ad5e0db6bd854528

From then, I started depositing back BCH, withdrawing out BCH, and continuing a run up to the moon.

At some point I went on tilt, withdrew everything, transferred it back into BTC, and deposited back some into Nitrogen Sports and some into Cloudbet. In Cloudbet, there was a mis-grade on a BTC bet. I had about $30,000 in Cloudbet, like 3 BTC. The mis-grade was for .26. I continued betting and lost some, and cashed out 2.6 BTC.

I didn't realize the mis-grade was Benoit Paire retiring in the 2nd set was a push instead of a loss. I thought tennis is graded differently in different places so I legit thought it was normal. So I cashed out the BTC after some other bets, total of maybe 2.6 or more. I then turned it back into BCH as you can see me receiving it here:

124 BCH received from transferring back from bitcoin
https://blockchair.com/bitcoin-cash/transaction/cfafbb8455234532e8a25dd849d26b4755ab7c5e87e6acc0e3552e26b870ce2d

I then deposit back into my account the BCH in one day, adding on and adding on and adding on to my BCH balance (not because I was losing the entire balance I was just adding on to bets that day, all in less than 8 hours I was just adding onto my balance).

Those final deposits the final day can be found here:

24 BCH
https://blockchair.com/bitcoin-cash/transaction/0aa77c3a5bc46f9dcd68f5cc5a8b3bc0022a489e6cb52169ec2f068d6200ac5c

20 BCH
https://blockchair.com/bitcoin-cash/transaction/4a38b8c78869faac477e7599e3203c35aeb45df952bc47d0913668434f432a83

16 BCH
https://blockchair.com/bitcoin-cash/transaction/2e7d94c62df064ca773b1d5f070bd66fa9f8e6dd43ecc3561f8eb8f3b9a054b1

3 BCH
https://blockchair.com/bitcoin-cash/transaction/acd56954dbd14b667ee8ee75c4ea15cf2657af95c700fcd458d5bace3f63f8aa

11 BCH
https://blockchair.com/bitcoin-cash/transaction/b18dc22fcc787e1bbcc36d9137b4debbdb8e923dcf52dcce9bb10eee1f5763d3

So I deposit 74 BCH since my last cashout maybe something like that. Not sure how that went down but I may have deposited more since my last cashout but THAT DAY I deposited 74 BCH. I went to withdraw 67 BCH just a few hours later, and I noticed there was a negative balance in the BTC. I went to withdraw the 67 BCH remaining in the account looking at the negative -.26 btc balance I figured they'd just take it out of the BCH balance because it was their error they mis-graded the Benoit Paire match after all with the retire in the 2nd set.

Then I receive this:

[size=11pt][i]Hi,

We hope this email finds you well. To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.

As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.

1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued ID card, driving licence or passport that clearly displays:
-Document number (licence number, passport number), your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed
-Front and back of the licence

2) Verify your address
Provide one digital photograph of a paper utility bill or paper bank/credit-card statement that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)
Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.

3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.

We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.

Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.

Thank you for your understanding and cooperation.

--

Cloudbet security
[/i][/size]

Then I send in a ton of documents, using my USA permanent residency I sent in an expired internet bill since I haven't been back there in months and have been in Mexico is the story. Regardless, I deposited 74 BCH and they think I was stealing because of their stupid BTC error, I even deposited $20,000 after they mis-graded the wager, what the heck is wrong with them? Then they sent me this:

I contacted Cloudbet account on Bitcointalk where they have prominent marketing in the bitcoin space where they tend to gain a lot of credibility so they can steal bitcoin and other crypto from the community countless times over. Here's what Cloudbet had to say on bitcointalk personal message:

[size=11pt][i]Hello there, efxes,

I'm sorry to hear, that you've been having some difficulties with your account.

I have followed up on the matter with the Sports and Player Safety team now, and I can provide you with accurate information now.

The relevant team confirm, that the negative balance on your account was due to some bets that were graded as pushed incorrectly although they should have been settled as losses.

Once the bets were graded, you have withdrawn the funds that were incorrectly credited to you, thus the balance became negative as soon as these bets have been regraded accordingly.

Regardless of the negative BTC balance, you continued playing on our website using BCH, without informing our support team or crediting the funds back to your account, thus documentation was requested to verify the account.

Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.

In this particular email, you are stating that you've also had an account created before you started using this specific account, which means you have breached not one, but two of our terms, thus your account must remain closed, unfortunately.

Thanks for your understanding.

Let me know if there is anything else I can help you with.

Best regards,
Team Cloudbet
[/i][/size]

So there you have it. As for the other account it's not true. They love to pull that card. I said I might have had an account a few years ago trying out the site but I couldn't remember the email.

They just want to steal the money.

Again this article can be found here:

Hello efxes,

Please note that it is not allowed to post links from other forums here, so we had to remove the links and the name of the forum you mentioned in your post. 

As we mentioned before, we're are still waiting for the evidence from the casino and we're also going to take into account all the evidence you've provided us with.

However, this case might take some time, so please be patient. 

Thank you for all you do.  Looking forward to hearing more, and will bear with it.

I am further awaiting any updates on the case from team Cloudbet.  I will keep the thread updated, however I have not received any response from Curacao gaming or Cloudbet in weeks, especially after presenting the updated facts and coming forth under my own accord to the community with provable facts with evidence, as some is listed above and will update as more info comes out.  No problem,[b] I understand these things take time and the delay is my fault due to presenting mis-leading facts and falsities, and blaming others for my own faults.

[/b]
Total account balance on the day was around $25,000 in bitcoin cash sent in the 24 hour period, and a $15,000 (67 BCH) cashout minus the $3,000 (.26 bitcoin) mis-grade which shouldn't be as hard as it has been to figure out.  

Will keep the community updated and appreciate your continued support.

I have emailed cloudbet and curacao gaming the following statements:
[b]Haven't gotten an email back except canned response, but I am sending this statement from a previous case (the 330btc case I believe) about being honest, co-operating, and doing whatever they need me to do in order to co-operate.

[size=15pt]Whatever I can do to co-operate from this point forward please let me know.  I apologize for any blaming and overreactions and overreaching previously.  I want to do what it takes to resolve this and co-operate fully with Curacao and Cloudbet.  Thank you.
[/size][/b]

I also included this with all of the notations from the important points about cooperation and precedent of past cases with account balances (they returned the winning balance and deposit of the past cases with co-operation)
[img][/img]

Other than that I am awaiting any word from Cloudbet on the updated facts and appreciate that these things take time to sort through, though I am confident we can come to a resolution with proper communication and have my confidence in Cloudbet especially given the past resolutions to cases after some back and forth with getting the facts right and co-operation.  

[i]Cloudbet:[u][b][size=12pt][font=Verdana][b]I am willing to cooperate fully in order to get this resolved and be 100% honest and forthright[/b][/u] as I haven't been provably honest previously- and will do what it takes to co-operate and provide an accurate story.  I appreciate your understanding and accepting any apologies for mis-behavior in the process of trying to get this resolved.  I am willing to co-operate in whatever way you see fit in alignment with Curacao gaming as well.  Thank you.[/b][/font][/size][/i]

Also note:  any delay is not the fault of Cloudbet's, but my own for providing misleading facts about the case.  I understand these things take time and when I wasn't co-operating by providing mis-leading facts this can severely delay any expediated resolution to a case such as this.  Thank you for taking the time to review the updated facts of the case.

Hello efxes,

Thanks for the update. We're going to send them an email regarding these new facts you've provided us with. 

OK I forgot to include the proof of previous payments:

you can see all my deposits on the 4 year old account here and see that i am a big loser, all images can be verified (over 200 deposits totalling almost 5 bitcoins!!)

I am a loser on the site, therefor considering the ruling of point #4 by cloudbet team, what I deposited that day minus the mis-grade should be reconsidered as owed back to player i am hoping by cloudbet (so the balance of 67 BCH approximately $15,000 minus .26 bitcoins approximately $3,000 at this time)

You can see all of the proof of all 200 deposits here:
>link removed by moderator Sydney due to privacy reasons<

These new facts I am hoping Cloudbet looks at since point 4 was the most important point, pertaining to the total amoutn profitead or lost on the site. Thank you for any consideration of these facts with proof.

And here are the withdrawals I have come up with:
>link removed by moderator Sydney due to privacy reasons<

Here is the master spreadsheet to show my profits and losses totaling quite a bit lost on the 4 year old >email address removed by moderator Sydney due to privacy reasons>link removed by moderator Sydney due to privacy reasons<

Hello efxes,

Thank you for providing us with the evidence of your deposits and withdrawals at the casino. Please note that we had to remove these links and your email address from your forum post due to privacy reasons. 

Thank you so much for your help.  not a problem at all.  I appreciate everything you are doing here, and for staying active with the issue with the casino.  Thank you!

any update??

Hello efxes,

No, we still haven't received a reply regarding the evidence we requested. We'll keep sending them reminder emails.

thank you so much.