RESOLVED - Casinovo doesnt have skrill as withdrawal method!

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Last post made 9 years ago by Casinovo
anfransen
  • Started by
  • anfransen
  • Indonesia Hero Member 771
  • last active 10 months ago

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  • anfransen
    • Started by
    • anfransen
    • at Apr 24, 15, 02:38:36 PM
    • Indonesia Hero Member 771
    • last active 10 months ago

    I am wondering why lately i have so much complaints about casinos.

    I checked the new casino : Casinovo.
    Maybe because I thought if i can deposit with skrill means that i can withdraw to my skrill.
    but that's not the case.
    I won about 60 bucks but there is only wire transfer with FEES for NON-EU Banks.

    just to let forum members to know about this so that noone will get into this situation smiley

    Casinovo

    3/ 5

  • Melcb
    • Replied by
    • Melcb
    • at Apr 24, 15, 04:46:21 PM
    • Admin 6308
    • last active 9 days ago

    Thanks for this post from:


    I am wondering why lately i have so much complaints about casinos.

    I checked the new casino : Casinovo.
    Maybe because I thought if i can deposit with skrill means that i can withdraw to my skrill.
    but that's not the case.
    I won about 60 bucks but there is only wire transfer with FEES for NON-EU Banks.

    just to let forum members to know about this so that noone will get into this situation smiley


    Please send me your username.
    Rated:
    Casinovo

    3/ 5

  • Casinovo
    • Replied by
    • Casinovo
    • at Apr 27, 15, 04:22:15 AM
    • Casino Rep 16
    • last active 7 years ago

    Thanks for this post from:

    Hello Anfransen,

    I'm really sorry that you found yourself in this situation at Casinovo.

    We are currently in the process of integrating Skrill and Neteller for payouts. It should be fully ready in a couple of weeks. I agree that in the meantime, it's definitely not convenient for non-European players and I apologize.

    If in 2 weeks you still can't see Skrill available for withdrawals, please contact me directly (I'll send you my private email address).

    Best regards,

    Andy


    Rated:
    Casinovo

    5/ 5

  • anfransen
    • Replied by
    • anfransen
    • at Apr 27, 15, 06:29:31 AM
    • Indonesia Hero Member 771
    • last active 10 months ago

    sure thank u andy smiley

  • anfransen
    • Replied by
    • anfransen
    • at May 11, 15, 12:55:07 AM
    • Indonesia Hero Member 771
    • last active 10 months ago

    Hello again Andy, today i tried to withdraw but it is still no Skrill as withdrawal option..
    how much longer i should wait?

  • Casinovo
    • Replied by
    • Casinovo
    • at May 12, 15, 05:17:46 AM
    • Casino Rep 16
    • last active 7 years ago

    Hell Anfransen,

    I'm sorry that it takes so long. Casinovo is undergoing a major change regarding the design, the payment and withdrawal methods as well as regarding our game portfolio; therefore our developer team does its best to make all these changes happen this month but it's difficult to give an exact time frame.

    I'm sorry again for the inconvenience and I thank you for your patience.

    Best regards,

    Andy

    Rated:
    Casinovo

    5/ 5

  • anfransen
    • Replied by
    • anfransen
    • at May 27, 15, 01:40:44 AM
    • Indonesia Hero Member 771
    • last active 10 months ago

    until now i still havent got my withdrawal.
    come on it is just 60 bucks, just send it manually and deduct my balance...
    please do so Casinovo Rep, it has been over a month!

    Casinovo

    3/ 5

  • anfransen
    • Replied by
    • anfransen
    • at May 27, 15, 07:51:31 AM
    • Indonesia Hero Member 771
    • last active 10 months ago

    Thanks for this post from:

    Money received, problem solved. they manually send the fund to my skrill. thanks

  • zuga
    • Replied by
    • zuga
    • at May 27, 15, 08:00:38 AM
    • Yugoslavia Admin 8368
    • last active 15 hours ago

    Money received, problem solved. they manually send the fund to my skrill. thanks


    great news! And Im glad the Rep here was able to assist you.

    although they could of / should of done that initially , instead of making you wait.

    Hopefully they will implement these two e-wallets soon.

    Marking this topic as resolved  thumbs_up
  • Casinovo
    • Replied by
    • Casinovo
    • at May 27, 15, 08:19:47 AM
    • Casino Rep 16
    • last active 7 years ago

    Thanks for this post from:

    Hi Everyone,

    Yes I totally agree and apologize to Anfransen again. We are a bit late with the integration of the new withdrawal methods and thought it would have been ready. Processing the payouts manually are complicated in terms of traceability (but that is our problem smiley ).

    These two e-wallets will be ready SOON for payouts, as well as other methods.

    Again, sorry about that (you should find a little bonus in your wallet smiley ).

    Best regards,

    Andy

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