Casinoeuro - problems with bonuses and finally bonus abuse.

This happened with one of my mothers old colleague.
I think it is very unfair, Casinoeuro sent promotional email to her, when she made a deposit she didnt got bonus and there is full chat.
P.s. she is member only few months, did few depos and only one withdrawal, there is NO reasons to call her bonus abuser.
There is no futher problems, i post this because i think few of u have to know it, because it can happen to anyone. Better if u ask before deposit if u will ge tthat bonus.

Jana : Hi, my name is Jana.

Daiga: hello, i got email about 50% bonus, i just did depo and there is no bonus

Daiga: Hi DAIGA,

We're now giving you a 50% reload of up to €250 to go after our €250 000 Roulette Jackpot !

To win the jackpot simply play our Immersive Live Roulette and wait for the following numbers sequence: 0 - 10 - 17 - 20 - 32. If the five numbers come in that sequence and you've bet in each round you and everyone else at the table who have done the same will win their share of €250 000!

To receive the bonuses and win:

Log in and play Immersive Live Roulette
Deposit to get a 50% reload bonus of up to €250
Play and wait for the right sequence of winning numbers to hit the jackpot!
Good luck,

Daiga: terms of bonus-

Daiga: How do I get my reload bonus?
You are eligible for the 50% reload bonus of up to €250 only if you received this email. To get your simply deposit at least €15 between now and Sunday 31st July 23:59 CET. For example, if you deposit €500, you shall receive a €250 bonus automatically. Wagering requirements of "35 x deposit + bonus amount" must be met in order to withdraw any winnings. General Bonus rules apply.

Jana: Hello, Can you please confirm following details as your address, date of birth and the last deposit method you used?

Daiga: *************

Jana: Thank you very much, give me a moment please.

Daiga: sure

Jana: Thank you for your patience.

Jana: I'm checking with a relevant department, please stay with me.

Daiga: ok

Jana: Thank you.

Jana: Can you please forward this email to us?

Daiga: sure

Daiga: give me please email

Jana: [email protected]

Jana: Thank you very much for your cooperation.

Daiga: done

Jana: Thank you.

Jana: I'm still waiting for the email.

Daiga: i can resend it, but it think it just take a few mins to get it

Jana: Yes, I think so, thank you very much for your patience.

Jana: Ok, I just receive it.

Daiga: great

Jana: One moment, please.

Jana: Would you mind if I will send you an email once everything is reviewed?

Daiga: i would like to play..i have not much time

Jana: It shouldn't take long, but it's not a problem if you wish to wait.

Daiga: better i will wait, becauseemail also be deelay

Jana: I'm very sorry, but CasinoEuro decides to end this promotion and this bonus is no longer available. However, you are still very welcome to play in our casino.

Daiga: i dont think it is normal, i havent got any email about promo end, i did dpeosit and i wait my bonus FOR WHAT i did deposit.!

Jana: I'm very sorry, it's in our terms and conditions. CasinoEuro reserves the right to change the structure of the bonus program at any time.

Daiga: and if i will not get that bonus for what i did deposit, then i will not play again here, this is VERY bad, u send emails with bonuses-let people deposit and then say-NO u will not get bonus.

Daiga: rogue!

Daiga: its more looks like u simple want to take dpeoists.åctually this looks very bad and i think i will have to post this for all people, so they will not waste money and time!

Jana: According to our Terms & Conditions: Bonuses are to be enjoyed as an extension of a guest's playing experience, and should be enjoyed as such. CasinoEuro reserves the right to review any guest account after two months of play to ensure game play is within these generally accepted guidelines. Those found to be abusing bonuses will be welcome to continue playing, but will not be eligible for further bonuses.

Daiga: what would you like to tell me ? i abuse bonuses ?

Jana: You are free to withdraw your money without turnover at anytime. but unfortunately our casino Team decided that you won't be able to claim any more bonuses.

Jana: I really apologize for any inconvenience.

Jana: We understand it is not the answer he is hoping for but unfortunately we from support cannot change it.

Daiga: ridiculous!!!!!


 

Wow, that is terrible sanchya, to close the bonus with no pre warning, then accuse your friend of bonus abuse  This is why I tend to stick to 5 or so casinos that never caused me problems over the years, or try high rating casinos. I do not know if your friend has been a long time customer at Casinoeuro but if it does not get resolved, u know what to do !

yes thats ridiculous, if something like that would happen to me, i would close my account right in chat. No matter how long i am member.
The same-few casinos where i play regular and sometimes try some new casino, but within months i still havent found new casino, where i would like to deposit more than just twice...

i understand they can cancel promo at any time, ok terms is terms, but why the hell they accuse her as bonus abuser with no reasons...this is really rude.