RESOLVED: casino luckygames.be efuses to pay money for no reason

Good afternoon forum team,I ran into a casino issue luckygames.be  they refuse to pay me money do not respond to my letters.I registered with them on the site through your forum since the casino rating was good and I could not think that they that they are such scammers.I note that this is not the first time when luckygames.be does not pay money to players claim amount 268 euro.here is their website https://www.luckygames.be.my mail at the casino [email protected] help in this situation if they refuse to pay money enter this casino blacklist.

skan

Hello zarajenie44,

Sorry to hear that. We will ask the Casino Rep to look into your account.
Keep an eye on this thread for the updates. 

Hello zarajenie44,

We have heard back from the casino. They checked and informed us that you requested a withdrawal few hours ago and that you need to verify your account first. After the successful verification, you need to allow the time frame of 72 hours for the payment process to be completed.  

I sent the documents waiting for confirmation

could you ask for casino representative join the correspondence on your forum

Hello zarajenie44,

We have posted the reply we got from the casino as we do not have a registered Casino Representative on the forum. 
If you have submitted the required documents for verification, you just need to allow the time frame previously advised. Hopefully, the process will be completed in a timely manner. 

good day,casino luckygames.be asked me take a selfie with a passport near the face that's what they sent me 

Marcel

Apr 5, 11:22 CEST

Dear,

To approve your account we need the following documents :

- a bank statement mentioning the owner of this IBAN, ending in these 4 numbers: ***0014

We also need a picture of your face towards the camera and passport in hand.

How to proceed ?
- Keep your ID card in hand close to your face
- Make then a picture.
- Make sure you appear in your picture and that the information referred to herein are legible.

Thank you in advance.

I did it all and then they wrote we will not pay you

bring the casino blacklist these are scammers

Hi zarajenie44,

We will ask the Casino Rep to advise on the status of your withdrawal request. Keep you posted. 

good day You have received a response from the casino.probably it's time to put the casino on the watch list the casino does not pay money is a fact

Hello zarajenie44,

We still haven't received a reply from them. We'll contact them again to check what's going on. 

Hello zarajenie44,

The Casino Representative advised us that you've been suspended as the fraud has been confirmed in your case. They say that you made multiple accounts to get the free bonus whilst only one account per player is allowed. 

We've asked them to send us a proof that you made duplicate accounts. If they prove that you had duplicate accounts, we won't be able to help you any further in this case.

Hello zarajenie44,

The casino provided us with evidence that you had duplicate accounts. (2 accounts with same name, almost same address and same IP registration).

Since you won playing with the registration bonus, making multiple accounts and never made a deposit at the casino, the casino won't pay your winnings.

Please note that it is not allowed to have multiple accounts at any casino, therefore there's nothing more we can do to help you.