RESOLVED: Casino Cromwell scam

Hi i registered at casino Cromwell a few weeks back and played and won but they wouldn't contact me to verify for a withdraw. I've emailed countless times but nothing. I played through my balance and wanted to self exclude having identified a problem. No contact again o had a blip and deposited over the weekend. I believe this website to be a scam and will be contacting the license issuer to check what they are licensed for. I'm a UK player and so far unable to contact the website or the merchant on my bank statements. Can you help or give me some advice on contacting them. Has anyone managed to withdraw? Is it worth reporting as fraud? 

Hello bigdeeyourboy,

Please private message me your casino username so that we can ask the Casino Rep to look into your account. 

Thanks Tania. Unsure how yo pm

Hi bigdeeyourboy,

You successfully sent me a private message. Your account details have now been sent to the Casino Rep. 

Keep an eye on this thread for the updates. 

Hi tania just to let u know i have logged this as fraud with my bank. I haven't asked for the money back as yet but they are looking into this. My bank can't understand why the casino is using a fired trading platform to process payments market-fxr have no info online and I suspect this is a scam company set up to cover their tracks. On another note when using the site in good faith I certainly didn't ask for my details to be sent to a 3rd party. My initial attempt at withdraw was stopped as it said my email needed to be verified but i haven't got any emails through. So unless they start to return messages and verify people I can only assume this site is a genuine scam. Has anyone contacted the game providers to check they are using genuine games or counterfeit? The terms are also vague. I think this needs to go to the gaming authorities asap. Banks won't do charge backs as its linked to gambling

Hi bigdeeyourboy,

Thanks for the update. We are still trying to get in touch with the Casino Rep and ask him to look into your account. 
Will let you know as soon as we get any update.

Thanks Tania. Any excuses regarding my account from them I will be contacting the police 

Hello bigdeeyourboy,

We finally received a reply from the Casino Rep that their team is looking into your case.

Keep an eye on this thread for the updates. 

Thanks Tania, im also concerned that u can't even exclude from their website or add limits. There's a hole bit about responsible gambling and you need to contact an agent etc. Well if you can't reach anyone what do u do? I've just been to their London office as advertised online and well.......it's not there lol. I've contacted my bank now and reported the merchant on my statement as fraud as they are uncontactable and operating as a foreign exchange haha

Hi bigdeeyourboy,

We will check with the Casino Rep if there is any update on your case. Keep you posted. 

Thanks Tania, can you ask them to contact me by phone or email also please rather than lass messages on as i can see in similar posts

@bigdeeyourboy - Certainly, we will advise them to contact you directly as well. 

I’ve spoken to my bank and it is believed the merchant on the bank statement who are a company called market fxr are trading foreign currency and our payments are possibly being used for trading. You can’t sign up for there trading platform so looks like a cover for something. Has anyone contacted the game providers to see if these games are genuine or copies? I don’t see how it takes so long to “investigate” one account. My emails never been verified, they don’t reply to emails at all and it’s been over a month and in addition to that they are using a 3rd party merchant to take payments without advising. I’d consider this moss use of data

@bigdeeyourboy - We've received an update from the casino that they are aware of your case, relevant department is still investigating and will contact you directly (as you requested) as soon as they have a concrete update. 

hi Tania, i get heard anything as yet its been a couple of weeks. My bank can't sort the payment refund for me yet unless I go through the police 

Hello bigdeeyourboy,

We still haven't received any updates regarding your issue. We've sent them another email. Keep you posted.

It's a bit strange how long this is taking

Hello bigdeeyourboy,

We still haven't received a reply from the casino. We'll send them another reminder email.

Hi bigdeeyourboy,

We've asked for an update on your case. The latest reponse was that they are still investigating your case. Will let you know as soon as we get any info. 

Hi Bigdeeyourboy

I am sorry for the experience you have had at the casino.

There are no winnings in your account as far as I can see as you have played the funds out.

I am uncertain as to what you would like us to assist you with. You may send me a PM or we can discuss here.

I look forward to your response.

Regards,

This case will now be marked as Resolved.