I joined casino Cromwell over 6 months ago and took their no deposit sign up 10-euro free bonus. The wagering for the bonus was set x10 according to the bonus section under my profile which was not bad.
After registration the bonus was credited immediately. A few hours later I completed wagering and wanted to contact support of find out about the withdrawal process.
Support is never online as in ever. They do not respond to email, up until a few weeks ago I saw my emails started bouncing back whenever I emailed them. I eventually got hold of live chat and then they said I have not wagered enough. I had to wager my sign-up bonus x20. I was arguing with support and they cut me off. I decided to wager the additional 100 euro and completed that wagering as well.
According to their terms you can cash out x10 the bonus amount. I did not see the option to withdraw to e-wallet as only wire transfer was available. I manage to get support again on live chat finally a few days later and she said I can request a withdrawal. I went through the withdrawal wire transfer process of entering my details etc. After entering all the information, I saw they charge 37-euro processing fee for withdrawal, support told me e-wallet withdrawal are not available at all (Which is bad). The page just redirects to the home page whenever I submit a withdrawal.
I have 120 euros in my account over a few months and the withdrawal process does not work. Support keep on telling me they will get back to me or they will speak to the team or I should email them, although I explained my emails bounce back, still no feedback and support blatantly ignored me. I am pissed of going through all the hoops of completed wagering and nothing can be done with my withdrawal nor does anyone get back to me.
I even have login issues, I request a forgot password a few times nad still no email to reset my password. Only 2 out of 10 things work on this website - Playing Games and Depositing(I guess)
Please help me withdraw my 100 euro from the freebie.
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