RESOLVED: Casino Cromwell €1017 unable to withdraw

I started playing this casino at 11th of feb 2019. At first everything worked fine, gameplay was good, loved the layout and even made a few nice wins..

Now that my casino balance is €1017 i would like to withdraw my funds, and thats where the trouble starts.

I tried contacting this casino via e-mail and chat, so far i did receive 1 email from support telling me to provide them with copy of ID card.

Now, when i sent them emails, all mails return due to delivery failure

( suppor­t@c­rom­wel­lca­sin­o.com bankin­g@c­rom­wel­lca­sin­o.com paymen­ts@­cro­mwe­llc­asi­no.com )

I filled in the withdraw form on their desktop site multiple times, but i did not receive any confirmation at all.

I attached a few screenshots to show what im talking about.

Please help me :)

Hi hurricanez89,

We will ask the Casino Rep to look into your account. Keep an eye on this thread for the updates. 

Hi Tania,

First of all, thanks for your support!

As for casino cromwell, their site has been offline since yesterday..

Thanks for the info, we will check with the Casino Rep what happened. 

@hurricanez89 

Just an update - Another reminder has been sent to the casino. Hopefully, they will respond this time. 

My account seems to be frozen/disabled now..

@hurricanez89 - We are still waiting for their response. We'll ask them again to advise on your case. 

Hi hurricanez89,

We've just heard back from the casino and they have informed us that your account has been banned due to multiple accounts opened. Moreover, they have provided us with the evidence showing that you indeed opened more than one account. As that is considered as a breach of their T&C, they have closed your account. 

Please be aware of the following terms: "The Casino reserves the right to disqualify winnings in case the following events happen:
More than one active account at the Casino (unless given prior approval by direction)".

As the necessary evidence was provided to us, we will mark this case as Resolved. 

Tania, thanks for your help!

This is all BS, since i only play with one e-mail adres. I did on the other hand contact them with another email adress! Can you provide me the sent proof from this fraud casino?

Hi hurricanez89,

You are welcome. Unfortunately, the proof casino provided is not meant to be shared publicly, however, the evidence clearly shows that more than one account was opened with the identical details such as: your full name, phone number, IP address (and one letter difference when it comes to the email address used). 

LOL, seriously?

This means the casino manipulates and brings up false information. I will contact authorities about this casino. Unbelievable such fraudulent casinos do exist!

Please be advised that we do not have practice of sharing casino's internal system information publicly on our forum. Also, due to privacy and security reasons that kind of info should not be shared publicly - here or on any other forum. 
Due to a valid evidence provided, your case is proved to be a breach of their Terms and Conditions and there are no further steps we can take in order to assist you.
We can only advise, for future reference, carefully reading T&C before playing at a certain casino. 

Id like to receive the sent evidence by mail, as im contacting authorities about this nasty play.

Thanks for all your help :)

@hurricanez89 - The Casino Rep confirmed that they will be sending you an email as well with the details regarding your case.