RESOLVED: Casino Complaint Lucky Dreams (Delayed Withdrawl)

Hello i was wondering if there is an casino rep for luckydreams1.com that is run by Dama NV casinos usually they are quite good with cashout processes but i believe this casino is just stalling the whole withdrawl process to make the player spend the money . 3 days ago i had a withdrawl request of $2000 after waiting over 30 hours it will was still sitting there mind you my account was fully verified any how i lost that money but i was succesfull on winning and making a $6000 withdrawl.I want a clear answer on how long the withdrawl process takes with Dama nv casinos the process takes no more than 1 day when you put in a withdrawl this casino is using stalling tactics so the player loses the money every time i ask what the time frame is they say we dont have a time frame can someone please help me 

Hello Mobin23,

Please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Hello Mobin23,

Thank you for providing us with your email address. We've sent an email to the Casino Representative. As soon as we receive a reply, we'll let you know. 

Hello Mobin23,

We still haven't received a reply from Lucky Dreams Casino. We've sent them a reminder email.

Hello Mobin23,

Have you heard anything from the casino?

We still haven't got any feedback from them. We've sent them another reminder.

Hello Mobin23,

We've received a reply from the Casino Representative. Please check their response below:

"Hi Mobie23,

First of all we would like to congratulate you again on your wins.

LuckyDreams is indeed the place where Dreams can come true.

Thank you for raising your concern. We are more than happy to reply to your question.

As a fully licensed casino we’re proud to confirm that we abide with rules, therefore delaying withdrawals or adopting unfair practices is not part of our DNA. All our policies can be checked in our terms and conditions.

Our withdrawal processing time depends on two main factors. The main one is the account KYC verification.

Before processing any withdrawal we need to make sure that your account is fully verified and we request to our customers to provide copy of ID documents and to verify the deposit methods used to fund the accounts.
Whilst I can understand this might be a hassle for some customers, we abide with strict rules to ensure a secure gaming environment.

Furthermore, the gameplay is reviewed and additional anti-fraud checks are run in order to make sure everything is legit.
These steps are there to guarantee that both our customers and ourselves are protected against possible online fraud.

Overall verification usually takes a few hours however due to high volume it might take up to 24h.

As soon as everything is concluded the money gets released.

As you can appreciate in order to pay out fast, we need players' cooperation. Therefore, any delay in providing required verification documents will obviously slow down the entire process.

Dear Mobie23, all in all, at LuckyDreams we put player protection and responsible gaming at the core of our operation, sometimes this can get frustrating for users - We apologise for this and strive every day to make experiences more seamless so you can have a better gaming experience.

We wish you all the best and hope to see you online soon at LuckyDreams.

Kind Regards
LuckyDreams Team "

Trying to verify account for lucky dreams, what a nightmare any help?

Please help me verify my account luckydreams 

Hello Imposinguncle,

Please send us your casino username/ID via private message so we can contact the casino rep and ask for your account to be checked.