RESOLVED: [Cashimashi] Money stuck in bonus balance after wagering requirements completed

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Last post made 4 years ago by MilicaLCB
Lucas Hochstrasser

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  • Lucas Hochstrasser
    • Started by
    • Lucas Hochstrasser
    • at Jan 19, 20, 05:51:53 AM
    • Switzerland Newbie 7
    • last active 2 years ago

    Hi,

    I won 100 euros from freespins I received on Cashimashi casino. I completed the wagering requirements but I can't withdraw the money because it's stuck in the bonus balance. I've talked about this issue with Live chat and they told me they would send this to their "technical department". This was the 08.01.2020 so more than 10 days ago. When I ask live chat why this is taking so long, they can't answer me. Can you maybe help me ? Thank you ! :)

    Username : brawlbats

    Best regards.

    Lucas Hochstrasser

    CashiMashi Casino

    2.6/ 5

  • Tania
    • Replied by
    • Tania
    • at Jan 20, 20, 02:02:58 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for this post from:

    Hi Lucas, 

    We don't have this brand listed on our site, however,  we'll try contacing them regarding the issue you're having. 

    Keep an eye on this thread for the updates. 

  • Lucas Hochstrasser
    • Replied by
    • Lucas Hochstrasser
    • at Jan 20, 20, 02:06:21 AM
    • Switzerland Newbie 7
    • last active 2 years ago

    Thanks for this post from:

    Thank you Tania and LCB ❤

  • Lucas Hochstrasser
    • Replied by
    • Lucas Hochstrasser
    • at Jan 23, 20, 05:19:26 AM
    • Switzerland Newbie 7
    • last active 2 years ago

    Thanks for this post from:

    Hi ! 

    Update : After 16 days, I finally received the money ! :) Be careful with this casino as their support team is not really efficient. Thank you Tania and LCB, you can close this thread.

  • Tania
    • Replied by
    • Tania
    • at Jan 23, 20, 05:40:46 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for this post from:

    Hi Lucas, 

    Glad to hear that, thank you for letting us know! 

  • Allstarmikey
    • Replied by
    • Allstarmikey
    • at Mar 01, 20, 06:36:43 AM
    • Netherlands Super Hero 2368
    • last active 5 days ago

    LCB; maybe good to have a review for cashimashi ? And see if they are a good new platform on the market? I also recently signed up there and they seem to have good promotions and also from time to time no deposit offers ... But people waiting 16 days for some money that has been won is ofcourse crazy :)

  • MilicaLCB
    • Replied by
    • MilicaLCB
    • at Mar 02, 20, 01:39:14 AM
    • Serbia Moderator 1517
    • last active 18 hours ago

    Thanks for this post from:

    Hi Allstarmikey,

    CashiMashi Casino is listed on LCB, you can check the review page.

    CashiMashi Casino

    2.6/ 5

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