RESOLVED: Cannot verify my docs in BetSwagger, casino not communicating!

This is just crazy - I cannot verify my account. It has been more than month and I cannot get in touch with this casino. I sent them the docs they required over a month ago and after this I have written them emails trying to figure out why they wouldn’t verify my account. This is the only way I can actually contact them since they do not have the live chat. But this is just not working, so I am really not happy about this. How could this take so long and when i will finally be able to get my money...

Sorry to hear about the issue you're having with the verification, Dicesurfer. We'll get in touch with the casino and try to find out what the issue is and why they don't reply to your emails. Could you please private message me your casino username? 

Just to let you know that I've received your username and the casino is going to be notified. Keep you posted. 

@Dicesurfer - just to let you know that we are still waiting on the casino's feedback. We sent another reminder. Keep you posted. 

We finally got a reply from the casino rep, he was on vacation. So he advised us that your payout is pending and it should be settled this week. Please let us know as soon as the money hit your account. 

Hey

Thanks! I will try to make the withdrawal and as soon as I get the money I will write here.

Best,

Dicesurfer

Please do. Thanks. 

I am not receiving the money. Actually am completely ignored by the casino...

They are ignoring our emails as well. We keep on sending reminders, they promised they'd help us sort out the issues but still nothing. We'll send them another reminder. 

Thanks for letting us know. 

@Dicesurfer - could you please confirm once you get the payment from the casino? They informed us that they paid you out. 

Hey!

My account is still not verified. So, no I did not get any money.

Thanks for letting us know. We'll check with them why it's still haven't been verified.

Since we haven't heard from the casino regarding this case we consider it as unresolved. 

I already got my money! Everything is okay.

Thanks!

Great to hear that, enjoy your winnings and I hope this issue won't be repeated, think twice before playing here again.

Great news. Thanks for letting us know.