RESOLVED: Cannot verify my docs in BetSwagger, casino not communicating!

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Last post made 5 years ago by MelissaN
Dicesurfer
  • Started by
  • Dicesurfer
  • Germany Newbie 13
  • last active 5 years ago

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  • Dicesurfer
    • Started by
    • Dicesurfer
    • at Sep 10, 18, 05:04:32 AM
    • Germany Newbie 13
    • last active 5 years ago

    This is just crazy - I cannot verify my account. It has been more than month and I cannot get in touch with this casino. I sent them the docs they required over a month ago and after this I have written them emails trying to figure out why they wouldn’t verify my account. This is the only way I can actually contact them since they do not have the live chat. But this is just not working, so I am really not happy about this. How could this take so long and when i will finally be able to get my money...

  • MelissaN
    • Replied by
    • MelissaN
    • at Sep 10, 18, 06:19:07 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Sorry to hear about the issue you're having with the verification, Dicesurfer. We'll get in touch with the casino and try to find out what the issue is and why they don't reply to your emails. Could you please private message me your casino username? 

  • MelissaN
    • Replied by
    • MelissaN
    • at Sep 14, 18, 05:57:43 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Just to let you know that I've received your username and the casino is going to be notified. Keep you posted. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Sep 18, 18, 03:28:47 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    @Dicesurfer - just to let you know that we are still waiting on the casino's feedback. We sent another reminder. Keep you posted. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Sep 18, 18, 08:29:05 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    We finally got a reply from the casino rep, he was on vacation. So he advised us that your payout is pending and it should be settled this week. Please let us know as soon as the money hit your account. 

  • Dicesurfer
    • Replied by
    • Dicesurfer
    • at Oct 01, 18, 08:07:16 AM
    • Germany Newbie 13
    • last active 5 years ago

    Hey

    Thanks! I will try to make the withdrawal and as soon as I get the money I will write here.

    Best,

    Dicesurfer

  • MelissaN
    • Replied by
    • MelissaN
    • at Oct 01, 18, 01:59:59 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    Dicesurfer wrote:

    Hey

    Thanks! I will try to make the withdrawal and as soon as I get the money I will write here.

    Best,

    Dicesurfer

    Please do. Thanks. 

  • Dicesurfer
    • Replied by
    • Dicesurfer
    • at Oct 08, 18, 09:34:45 AM
    • Germany Newbie 13
    • last active 5 years ago

    I am not receiving the money. Actually am completely ignored by the casino...

  • MelissaN
    • Replied by
    • MelissaN
    • at Oct 08, 18, 02:19:06 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    Dicesurfer wrote:

    I am not receiving the money. Actually am completely ignored by the casino...

    They are ignoring our emails as well. We keep on sending reminders, they promised they'd help us sort out the issues but still nothing. We'll send them another reminder. 

    Thanks for letting us know. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Oct 30, 18, 11:41:14 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    @Dicesurfer - could you please confirm once you get the payment from the casino? They informed us that they paid you out. 

  • Dicesurfer
    • Replied by
    • Dicesurfer
    • at Nov 02, 18, 05:25:08 AM
    • Germany Newbie 13
    • last active 5 years ago

    Hey!

    My account is still not verified. So, no I did not get any money.

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 02, 18, 06:18:19 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    Dicesurfer wrote:

    Hey!

    My account is still not verified. So, no I did not get any money.

    Thanks for letting us know. We'll check with them why it's still haven't been verified.

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 11, 19, 07:51:36 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Since we haven't heard from the casino regarding this case we consider it as unresolved. 

  • Dicesurfer
    • Replied by
    • Dicesurfer
    • at Feb 01, 19, 02:57:28 AM
    • Germany Newbie 13
    • last active 5 years ago

    Thanks for this post from:

    I already got my money! Everything is okay.

    Thanks!

  • Mojo Jojo
    • Replied by
    • Mojo Jojo
    • at Feb 01, 19, 03:13:14 AM
    • Netherlands Super Hero 1212
    • last active 3 years ago

    Great to hear that, enjoy your winnings and I hope this issue won't be repeated, think twice before playing here again.

  • MelissaN
    • Replied by
    • MelissaN
    • at Feb 01, 19, 03:22:08 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    Dicesurfer wrote:

    I already got my money! Everything is okay.

    Thanks!

    Great news. Thanks for letting us know. heart

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