Cafe Casino help

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Last post made 8 years ago by afeisty1
kimosabi0077
  • Started by
  • kimosabi0077
  • United States Sr. Member 361
  • last active 1 month ago

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  • kimosabi0077
    • Started by
    • kimosabi0077
    • at Apr 22, 16, 04:16:05 PM
    • United States Sr. Member 361
    • last active 1 month ago

    I need to find out how to forfeit bonus funds to make a withdrawal here.. it looks like it should work the same as the sister sites but wont give me the option once I click it

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 23, 16, 02:27:52 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hello kimosabi0077,

    Have you tried to contact the casino support and ask them why you don't have this option?

    Best regards.

  • kimosabi0077
    • Replied by
    • kimosabi0077
    • at Apr 23, 16, 05:32:22 AM
    • United States Sr. Member 361
    • last active 1 month ago

    I did but the slow support answering got me to make a rookie mistake and I played it all out before they checked into it hours later.. probably just be playing without bonuses from now on

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 23, 16, 12:41:43 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hello again kimosabi0077,

    I'm sorry to hear that but finally did you get the explanation?

  • kimosabi0077
    • Replied by
    • kimosabi0077
    • at Apr 23, 16, 01:46:56 PM
    • United States Sr. Member 361
    • last active 1 month ago

    no explanation.. just said that by the time they looked into my account there was only $4.95 left and they were bonus funds... irritating none the less but at the end of the day its my fault for not having the patience to wait it out.. I knew better

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 24, 16, 03:11:58 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hello kimosabi0077,

    The casino rep has been notified. Hope they will get back to us shortly.

    Thank you for your patience.

    Best regards.

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 25, 16, 07:57:05 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi kimosabi0077,

    You're issue has been forwarded to the casino. Please let us know when you hear from them.

    Hope all will be sorted out soon.

    Best regards.

  • afeisty1
    • Replied by
    • afeisty1
    • at Apr 26, 16, 04:46:05 PM
    • United States Hero Member 615
    • last active 9 hours ago

    When you make your withdrawal, the bonus funds are automatically taken away. At least that is what happened to me with my withdrawal.

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