Cafe Casino help

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Last post made 8 years ago by afeisty1
kimosabi0077
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  • kimosabi0077
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  • I need to find out how to forfeit bonus funds to make a withdrawal here.. it looks like it should work the same as the sister sites but wont give me the option once I click it

  • Hello kimosabi0077,

    Have you tried to contact the casino support and ask them why you don't have this option?

    Best regards.

  • I did but the slow support answering got me to make a rookie mistake and I played it all out before they checked into it hours later.. probably just be playing without bonuses from now on

  • Hello again kimosabi0077,

    I'm sorry to hear that but finally did you get the explanation?

  • no explanation.. just said that by the time they looked into my account there was only $4.95 left and they were bonus funds... irritating none the less but at the end of the day its my fault for not having the patience to wait it out.. I knew better

  • Hello kimosabi0077,

    The casino rep has been notified. Hope they will get back to us shortly.

    Thank you for your patience.

    Best regards.

  • Hi kimosabi0077,

    You're issue has been forwarded to the casino. Please let us know when you hear from them.

    Hope all will be sorted out soon.

    Best regards.

  • When you make your withdrawal, the bonus funds are automatically taken away. At least that is what happened to me with my withdrawal.

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