bulls bet Duplicate account detected System error

Account: h***
Complaint: Multiple accounts suspected

I am a Japanese player

I use translation. Sorry.

This time, all my winnings were confiscated due to suspicion of multiple accounts.

This complaint cannot be resolved without great efforts. A special investigation must be patiently conducted by the "ocb" people.

This is not an ordinary complaint. This is a very difficult "system error" problem that could not be solved even after detailed investigation by the casino and casino masters.

Before complaining to you this time, I complained to Bullsbet Casino, affiliates, casino staff of other casinos, BitcoinTalk bulletin board, and license.

In particular, I have filed 15 complaints to Casino Guru so far, and I was shocked that Casino Guru, who has always supported me with all my complaints, supported the casino this time. This shows that there is a serious flaw in Bullsbet Casino's multiple account detection system that cannot be found by normal investigation and inspection alone.

I had 17,075 euros of winnings from bonuses confiscated at Bullsbet Casino due to suspicion of multiple accounts.

This time, I deposited 2,000 euros and played with mixed types of cash and bonuses, including 50% bonus, unlimited withdrawals and 50 euros pet limit.

I completed KYC on the first withdrawal and was able to withdraw winnings without any problems 4 or 5 times so far using the bonus. On one occasion, I successfully withdrew a large amount of 7,8000 euros.

However, the casino's system was updated during the week I was playing (about 7 days) and various bugs and "system errors" frequently occurred. In my case, the wagering requirements for live games that should be reflected 100% were reflected only 50%, and suddenly I could not play games, could not log into the casino, and many other "system errors" occurred on the casino's side. I have been playing at Bullsbet Casino for 3-4 months, and that week was the first time I had problems. I immediately reported the bug "system error" to the casino, but since the bonus expiration date was only 2 days (48 hours), I continued playing without waiting for a reply. After that, the wagering conditions were usually reflected 100% after about 30-50% of the total, but the game suddenly became unplayable, the pet limit was 20-30 euros, and various "system errors" were not fixed until the end.

This photo is the email that pointed out the "system errors" such as the wagering conditions not being reflected, the live chat not connecting, etc.

Also, because the video capacity is large, I cannot attach it, so I will send it by email. I will send you a video of the evidence that the wagering conditions are only reflected 50%.

Hello, hirokann0525,
I have now received the necessary information and evidence to understand the actions taken by the casino team and the whole situation.

Unfortunately, after collecting all the necessary information and evidence, I find this complaint unjustified and dismiss it as it violates the casino's terms of use. Multiple accounts are linked to the same IP, device, cookies, etc. All accounts have used bonuses and have the same or very similar bets on the same games and cannot be considered a mere coincidence. The casino has a very strict policy on cases where multiple accounts are used in this way. As an independent party, we thoroughly reviewed all information and evidence and can assure you that the actions of the casino team are in accordance with the established rules.

You can appeal our decision and file a complaint with the licensing authority, but please understand that we cannot provide you with any further support in this matter. Please inform us of the decision of the licensing authority. [email protected]

I'm sorry I couldn't help you this time. In the future, if you have any problems with this casino or any other casino, please feel free to contact us. We will do our best to help you.

Regards,
Michal
Casino Guru

This is the text of the Casino Guru ruling, but at first I thought that I was certified as having multiple accounts because I used public WIFI, but I was wrong. Bullsbet Casino, Casino Guru pointed out that I made multiple accounts on the same device.

I've been playing online casinos for three years and have played with about 150 companies, and this is the third time I've been suspected of having multiple accounts. The last time was because I accidentally used public WiFi. Because of that experience, when I play at a casino, I try not to use my home WiFi or public WiFi. This time, I only used the internet line of the company I contract with, so it's possible that at some point I was automatically connected to the WIFI unintentionally.

But I've only created one genuine account. This is for sure. I've never created two or three accounts.

When this problem occurred, I complained to Casino Guru, but unfortunately it was processed as an unjustified complaint. So I consulted an acquaintance who runs an affiliate casino, and he said that Bullsbet Casino was likely a "system error" caused by an external tool that detects multiple accounts. He also said that the system often mistakenly detects multiple accounts, especially when playing on an iPhone.

I was using an iPhone.
Please check your IP and device again in detail. There have been many similar incidents at other casinos.

As I've said many times, I think the problem I encountered this time was due to a "system error".

Just a guess, but I strongly argue that it is a "system error" caused by an external tool that detects that the multiple accounts used by the casino are not functioning properly.

These are the "USDT" addresses I use with MEXC and BYBIT. I think I only use MEXC, but I list both in case I use BYBIT. I can't check because I can no longer log into the casino.

Take a closer look at my cryptocurrency movements.

Mexico
"TRhTA8DC1YT5nSugPjxootKXcTeyQ6PVtP"

Bybit
"TQDE3UJZH5YpkmDqmofAYfp49p88MvX7Xp"

Again, this cannot be solved by a normal multi-account investigation.

This is a very difficult problem. It could not be solved even with the cooperation of the casino and the casino master.

I believe that only "lcb" can solve this. I think you are the most powerful of the complaint brokers. I believe you will find the truth.

Hello 豊田裕生,

First of all, welcome to LCB.

Please note that having multiple accounts is strictly prohibited on almost every casino. However, if you claim that there has been a mistake and you do not have multiple accounts, we will try to assist you. Thank you for providing your casino credentials. We will contact the rep and see what they have to say regarding this matter.

Please keep an eye on this thread for updates.

I was accused of creating 10 accounts on the same IP, device, and browser to cheat bonuses.

Assuming the casino is not lying

It is possible that the casino does not know about tools to detect multiple accounts. Please advise me to use something like "Chainalysis Reactor".

If you still believe that I have multiple accounts, please show me the evidence.

Dear 豊田裕生,

We've contacted the casino and asked for additional proof. We will update you as soon as we hear back from them.

Thanks!

I don't think Bullsbet Casino or Casino Guru are making the right decision

I made a crypto deposit so please tell them to use the external tool "Chainalysis Reactor"

The casino has been ignoring my contact for 2 months

Please show me evidence of multiple accounts.

They say you created 10 accounts on the same device, same IP, and same browser.

It's actually very difficult to create 10 accounts😂💦💦

If you think about it carefully, you'll understand

I already know that if I use the casino's own "multiple account detection tool", it will detect that I have multiple accounts.

Please have them check using an external tool. Please tell them about external tools such as "Chainalysis Reactor". Casinos don't know that there are excellent external tools. The casino's own system tool frequently causes "system errors".

"TRhTA8DC1YT5nSugPjxootKXcTeyQ6PVtP"

"TQDE3UJZH5YpkmDqmofAYfp49p88MvX7Xp"

Second, the cryptocurrency deposits outside of the wallet are not from my account.

Please tell them to check thoroughly.