RESOLVED - Box24 casino (TOP GAME) complaint

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Last post made 11 years ago by Feelin froggy
anfransen
  • Started by
  • anfransen
  • Indonesia Hero Member 771
  • last active 11 months ago

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  • anfransen
    • Started by
    • anfransen
    • at Jun 06, 13, 09:04:40 AM
    • Indonesia Hero Member 771
    • last active 11 months ago

    I am here to post complaints about box24 casino withdrawal problem from ND bonus.
    here is the problem:
    - I registered and got 24 bonus chip as welcome bonus.
    - I received a welcome email saying that I can withdraw max 50 from the bonus.
    - I made through the wagering req and requested a withdrawal of 50
    - sent docs and faxback form and were accepted so my account was verified.
    - The withdrawal was made on 30/5/2013 at 04:00
    - Asked the live help and was told it will take about 72 BIZ hours.
    - on 3/6/2013 the status of withdrawal changed from PENDING to APPROVED.
    - I cant find any money credited to my SKRILL.
    - Asked live chat again and was told that the finance manager will contact me in 24 hrs through mail. .
    - today (the day i post this topic is 6/6/2013.

    I really hope that the casino can help me with this problem.

  • Feelin froggy
    • Replied by
    • Feelin froggy
    • at Jun 06, 13, 10:48:55 AM
    • United States Superstar Member 6049
    • last active 1 year ago

    Thanks for this post from:

    Send me your user name and we'll see what we can find out.

  • sloto
    • Replied by
    • sloto
    • at Jun 06, 13, 11:50:37 AM
    • United States Casino Rep 204
    • last active 29 days ago

    Thanks for this post from:

    Please send me the username so I can help

    Thanks
    Sloto

  • Lipstick
    • Replied by
    • Lipstick
    • at Jun 06, 13, 12:53:38 PM
    • United States Admin 13900
    • last active 2 days ago

    Please let us know if it gets resolved anfransen so that we can update the thread.

    Lets hope the rep can take care of it for you.

    Thanks,

    Lips

  • sloto
    • Replied by
    • sloto
    • at Jun 07, 13, 02:51:31 AM
    • United States Casino Rep 204
    • last active 29 days ago

    Thanks for the username, I am looking into this! 

    Sloto

  • Feelin froggy
    • Replied by
    • Feelin froggy
    • at Jun 07, 13, 03:52:37 PM
    • United States Superstar Member 6049
    • last active 1 year ago

    Thanks for responding to my pm so quickly sloto. I did give you the user name so you should have all you need to resolve this?

  • anfransen
    • Replied by
    • anfransen
    • at Jun 07, 13, 10:30:59 PM
    • Indonesia Hero Member 771
    • last active 11 months ago

    Thanks for this post from:

    i will keep my update here cheesy i have given sloto my username too~

  • anfransen
    • Replied by
    • anfransen
    • at Jun 09, 13, 08:30:13 AM
    • Indonesia Hero Member 771
    • last active 11 months ago

    hi sloto, may i know any update on the issue?

  • sloto
    • Replied by
    • sloto
    • at Jun 09, 13, 09:05:34 AM
    • United States Casino Rep 204
    • last active 29 days ago

    Hi

    I hope to have an update tomorrow as the accountant responsible for this payment is not in the office on weekends

    Sloto

  • anfransen
    • Replied by
    • anfransen
    • at Jun 10, 13, 06:52:46 AM
    • Indonesia Hero Member 771
    • last active 11 months ago

    is the payment from Trenant Ltd?

  • sloto
    • Replied by
    • sloto
    • at Jun 10, 13, 10:17:24 AM
    • United States Casino Rep 204
    • last active 29 days ago

    Hi

    Yes this has been paid smiley

    Sloto

  • anfransen
    • Replied by
    • anfransen
    • at Jun 10, 13, 11:06:40 AM
    • Indonesia Hero Member 771
    • last active 11 months ago

    thank you very much so i announce that the problem is solved cheesy

  • sloto
    • Replied by
    • sloto
    • at Jun 10, 13, 12:06:16 PM
    • United States Casino Rep 204
    • last active 29 days ago

    No problem, glad its resolved and happy to help

  • Feelin froggy
    • Replied by
    • Feelin froggy
    • at Jun 10, 13, 12:29:35 PM
    • United States Superstar Member 6049
    • last active 1 year ago

    Wonderful! smiley

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