Bovada froze my account and would like it back

If someone here to help me that would be great. I have submitted what they asked for but they still wont return an email. Its been several weeks now. My username is kimosabi0077  I had deposited a great deal of money with them before this happened and as I stated I would like to continue playing there. Thank you in advance

Hello kimosabi0077,

We're sorry to hear that. The casino rep will be notified. We'll keep you posted, don't worry.

Kind regards.

thank you.. it wouldn't be nearly as much of a problem for me if they had kept in some sort of contact or atleast replied to one email and told me I wasn't going to get my account back. I didn't like the idea of sending a picture of my passport to begin with but they seemed legit so I gave it a shot

Hi kimosabi0077,

I'm sorry to hear this!
I will help in any, so please visit your message and reply to mine

Thanks,
JessBPsupport

thank you.. the username for Bovada is also kimosabi0077    I also got a couple emails this morning offering to sell bovada accounts and it came from what looked like LCB in the email.. is that ok to do? sounded kinda fishy

Just to clarify, when ever you receive a private message here at the forum, you also get notified by email.

That spammer was sending PMs to some of our membership with that offer. Ultimately they got banned.

good to know.. I thought something was up with it.. couldn't make sense of it.. tried to figure out if they wanted $150 from me or there was $150 on the account already.. I just ignored it until I could ask someone who knew what was up.. thanks

Hello kimosabi0077,

According to the casino rep's words the casino is still looking into your matter. She also told me that you would be contacted by them.

Please let us know once you've heard from them.

Kind regards.

thank you.. I got an email from them today asking me to resubmit my passport photo.. I did and awaiting a reply now... hopefully I will be able to play here again by this weekend.. thanks so much for the help.. ive been trying on my own to get there attention for awhile now

Hi kimosabi0077,

Thank you for letting us know. Hope everything will be sorted out soon and you'll be playing with them again.

Kind regards.

everything started out on the right track as usual but here I am again 3 days without hearing back from them. don't understand what takes so long about just reactivating an old account.. if I hadn't spent so much money with them already I would just throw in the towel

Hello again kimosabi0077,

I'm sorry to hear that you are facing the problems with them again.
The rep will be notified and we will see what is going on.

We'll keep you posted.

Best regards.

Hello  kimosabi0077,

I've got the reply from the rep saying that the casino will contact you soon. They are looking into it.
You just have to be a little bit more patient and we hope everything will be sorted out.

Please let us know when you hear from them.

Best regards.

they did finally email me.. accepted my passport this time.. I sent the exact same file as last time so not sure what the hold up was.. now they are asking that I call a "toll free" number to verify some more things.. not toll free since im on the naval base in Cuba so I have to get an international calling card.. ill update after the call

got it back.. shame I missed the only no deposit bonus I have seen them put out but hopefully they will not unable it again anytime soon.. thanks to LCB for getting them on this

Becareful, there are tons of "recent" complaints of no pay coming from Bovada over at AG site.

I have no idea what AG site is but thanks for the heads up either way.. I personally never had an issue with them or the others like it paying out.. cashed out for $2000 at Bovada when I first signed up and had only made a $50 deposit at that point.. got the funds in 5 or 6 days with no issues

AG = Askgamblers, it's a well known site for casino complaints. These issues are recent (past few months), but there are many of them.

thanks... ill head over there now and check it out for myself... I don't cash out often so it may not matter but definitely worth keeping an eye on.. and I may make a withdrawal this weekend just to see for myself and drop a post about it

I looked over there and ill try to remain positive.. it seems to be the same story with each complaint with bovada and slotslv.. all regarding the VFF method.. I read a pot earlier about café casino mailing a check payout so maybe the VFF really I having trouble.. they all use the same cashier.. ill be playing at all 4 of their sites tonight so I should get a withdrawal at one

Some been waiting 2+ months for withdrawals. That's no excuse. But if you want to risk playing there . Then I wish you luck. 

Hi Anthony,



Thanks for your reply.



We were experiencing delays in the month of March with the Visa Fast Funds option.



Our Withdrawals Team is aware of this issue and is working on having this resolved as soon as possible.



We’re available to help 24/7 if you need anything else.

Thanks,

Bovada Customer Service
[email protected]

1-888-263-0000

that's the reply I got from them.. seems as though checks go out fine though..not sure why some people have to wait 8 weeks for funds to clear and some clear overnight with them though