CLOSED : Bovada balance incorrect by large margin

Hello,

     My story involves the Bovada site. I've used it a few times in the past. I liked the site better than others I've used, which is why this is such an unfortunate situation. I'm a weekly user, won some money on a fight recently, and lost all my super bowl bets.

   The other night, I decided to log on and play some blackjack. I made a $200 deposit and (I believe) there was a $100 bonus. I played for a while, and racked up $1100. I took a break, and left to place a a bet on a hockey game. I also played a little roulette, and some video poker, broke even at both.

   So I returned to blackjack, with the idea in mind that if I dropped to $1000 I'd quit, and if I hit $1500, I'd quit. But I had a very successful run and wound up with a balance of 1800.18. More than satisfied, I was set to play one more hand, I believe for $25, when suddenly I was kicked out of the game. The window closed. Back on the main screen, my balance showed as $1100 as it had previously. Noticing this, and confused, I went to click on my member information, when deposits are done, withdrawals are made, etc. When I clicked on it, my balance changed to .68!

   Thinking it was some kind of glitch, I refreshed the screen to see a balance of $1100 again. When I went to the member info, it dropped to .68 again. I refreshed the page, logged out and logged back in, but that's where it stayed and my balance remains there today

   I sent several customer service emails explaining my plight. I did some googling and looked on twitter and saw that other people were having issues too. So I figured once I was contacted, all will be well. Unfortunately I only received several copy and paste replies, even after sending pictures of my balances, that I had recorded via my phone while I played.

   When I was told to check my transaction history so I could see every bet I made (which I already knew,) but I wanted to check for irregularities, I saw that not only was my balance never reflected as either amount that I had recorded, but there were bets messing and also bets I hadn't made, that led to a balance of .68.

   I know exactly what and when I played. I know when I was set to make a final bet, the program crashed on me, and I know there's an error here. I'm also aware that people probably try to cry wolf a lot about bets they did or didn't make, but the fact remains that something went wrong here, and my balance is $1800.18 short minus whatever portion of the bonus returns to them. The .68 cents may or may not be apart of what I had, I don't know but obviously that's the least of my concerns.

    I feel like I'm not going to get a straight answer from their customer service, or I'll just keep getting copy and paste responses, so I did some research and it led me here. After searching the forums, I learned that mistaken balances, and mystery transactions aren't that uncommon. Hopefully you guys can lend me a hand here, as not only is that a good chunk of change, but I won it rightfully, in the best night of blackjack I've ever had. I'd also like to continue frequenting Bovada, because, as I stated earlier, until now, I really enjoyed the site. So I hope this can be resolved. Thank you for your time and take care.

ps my ID there is the same as it is here.

I also wanted to state that I enjoyed their withdrawal process from previous use. Easy peasy. And it's very easy to navigate and understand

Hi JFFEENEY3RD,

Thanks for sharing it with us. We've already forwarded your username to the casino. Keep you posted. 

why are you so afraid to call the scams? just say it

They are looking into your issue. We'll keep you posted. Hope we'll have the answer soon. 

why are u so eager to call it a scam? There is perfectly logical explanation Im sure, and lets see what the rep has to say.

Bovada is not recommended on every aspect, their poker sistem is not random, it was already tested as well, there were 6 strange usernames winning huge pots there all the time, and there is no hand import, wonder why? because they are scams.

There are always lots of options and brands to choose from. If you don't like one brand I'm sure you're going to find a bunch of other brands that will suit your taste. Let's just wait and see what they have to say. 

This was the first problem I've ever had, though obviously its a pricey one, hence why I posted. I understand their position, but in my shoes, I have to pursue this somehow cause it's a big chuck of change to just eat

They are looking into your case. They will contact you and update us as well. We are waiting for the answer. 

its easy to trash without presenting a single piece of evidence.

google it :), anyone that wants to be informed will be informed, the truth is "out there":. Only blind people lke you cant see, i imagine that is part of the Nirvana stuff, since you are still praying for an stupid suicider depressed dead person who used drugs because of his twisted mind. Huh?

Yes alot of people doesn't like to research a casino before trying them out. This is one of the biggest mistake one can make. Bovada has always been suspect. I have not played there in quite a while. I never felt their games were truly random.

hahah , conspiracy theorist at its best. Get a grip!

it is a theory for sure, since it is exactly a "scientific research" based on facts and math, a specialist team tested the website and found out it is extremely unlikely to be random, and a conspiracy is when more than 1 person participate on something that damage others, so you are correct, i think you dont even know what a conspiracy theory means.

your "research" is nothing but a slander so far. You have provided no evidence of your claims. Saying google it is not an evidence tyvm.

You need to provide evidence and back up your claims. ( i reckon best to start a new topic since we derailed this complaint ).

Otherwize no one will take what u say seriously. I know i aint.

i wont make this work for you man, i already know you are a lazy fella who uses marihuana all day long. :)

im just avoiding you now, who wants to read it do it, i know you aint

Lets see,  you made some pretty wild accusations about this casino and  in the light of those statements you are asked to provide valid evidence.

If you choose not to, then noone will take you seriously.

Also your marijuna comment is uncalled for and only speaks volumes of your deep ignorance.

Ok you two lets not derail this topic any further. 

@judasgoat please refrain from personal attacks and by all means if you have valid arguments and proof about your claims be free to start a new topic where you can present those facts.

Anyways, i just checked my account, and it's still at .68. Nothing has changed. I've been told the casino has said they are trying to contact me, but I haven't received anything.

The casino informed us that you reached a balance of $1,800 at 3 times on 18th Feb. However, there was no disconnection because you managed to continue to play 14 more hands, they concluded that because of the same IP address. You have lost your funds and your current balance is $0.68. They also state: 

This was explained to the player previously, and since this post was brought to Casino’s attention, they emailed him twice and attempted to call him 3 times to no avail. In the last email sent to him, a Casino Supervisor reached out and let the player know their availability should he want to discuss further.Our stance is that the funds were lost through play and not as the result of any technical error.

I understand their position but I maintain it is incorrect. That is why I reached out for help here. Whatever or whoever played those hands, however that was done, if it even happened, it was not me. 

Like i said, I get their position. Unfortunately, it's incorrect. 

They have tried to reach you several times but with no success. They couldn't get through to you. You should contact them if you want to make things straight. As you can see from their post they are willing to talk to you.