RESOLVED - Bounced Check from Jackpot Capital

Well I deposited a check a month ago from Jackpot Capital and I got notification on the 24th that it was returned.  I am so angry right now I could just spit.  My bank closed my checking account and now I am stuck with a negative balance. Thank goodness I have another checking account at a Credit Union. It still doesn't change the fact that now I am going to be in chexsystems, and anyone who is in the US knows what that is.  JC wont do anything until they get the check back.  Hell, now that my account has been closed, I don't even know if the bank is even going to send the check back to me.  I am so angry at JC for giving me a bad check.  There is no way that they can tell me that they had no idea! I don't know what to do to get this resolved.  I have contacted the casino a few times and they are pretty much indifferent to anything that I say to them.  All I get is "We understand that you are anxious to receive your winnings" ... ahhhhhhhh you think?  If I don't get the check back what should I do?  Has anyone here had that happen to them and if so, how did you get it resolved quickly and efficiently?  I seriously need some help here guys. I need them to make good on the bad check so I can square things with the bank.  Thanks for your help in advance! 

Hi trpschick - please let me know your username and I'll get in touch with a rep and see if he can help you.

blue

Thank you very much Blue, my username over there is trpschick.  I tried to get this resolved again today and nothing.  I had previously contacted them on the 25th and have haven't heard a word back from them. Im really upset by this whole issue.  Why do they even give out checks if they know there may be a problem with them?  They know the check did not get paid and they cant try and make me think otherwise.  When a check bounces, you sure as heck know about it.  Telling me they have to have the check back before they can do anything is ridiculous.  They can stop payment on it if they need to and reissue my payment via Western Union.  This is their mistake and they should be taking care of it without all the hassles. They have caused me a lot of grief, not to mention the overdraft fee and whatever other charges the bank is probably going to slap on top of it. They are suppose to be one of the good casino groups and now this whole situation has me wondering. 

Just a side note as blue is contacting the casino on your behalf, you should be able to print a copy of the check online or go into the bank and request a copy along with the return details. If they contact their processing bank instead of brushing it off, they would know that the check has not been paid.

Your bank wants to get paid so they will work with you. If this is a first for you I can't see why the bank would not reopen your account once this is straightened out.

Fingers crossed for you trpschick.

Message sent - as soon as I hear back, I'll let you know.

I know exactly what you mean.  I deposited a RBC check from the Mainstreet Group LVUSA and my story is identical to yours.  Processed lightning fast.  4 days from request to fed-ex at my doorstep.  I was impressed with their speedy processing and quick responses to all my emails.  Deposited CA drawn RBC check to my bank and 24 days later.....wop wop wop wop waaaahhhhh.......chk account over-drafted and fees assessed for the returned check from RBC saying "dishonored check".  I sent multiple emails to the financial dept with their response stating,"we are waiting to hear back the processor on this matter.  Im hoping it will get resolved quickly so Im crossing my fingers.

I hope yours works out quickly as well trpschick.

Well unfortunately I will have to go into the bank if I want a copy of the check.  I did all paperless statements and when they decided to close the account, they also disabled my online banking id so I cant even log in to look or print anything.  The thing that has me so upset is not the fact that the check bounced, that upsets me yes, BUT, the thing that has me the most upset is now that they have closed the account, they have reported me to Chexsystems which is way worse than any check bouncing.  Once you are on their radar you stay there for 5 years, making it virtually impossible to open another bank account with any other bank in the US and the only way to get out of Chexsystems is to get the bank itself to tell them to remove you.  Now you tell me what bank is going to do that .. they don't give a rat's a**.  They aren't getting anymore of my money so why should the bend over backwards to help me?  I have already tried reasoning with them and it was like talking to a brick wall.  So impersonal, rude and downright nasty. I guess the big banks can get away with it and not even bat an eye. Their business is not to help their customers, they are in the business to make as much money off of the customer as they possibly can while laundering illegal drug money for our own government.  No one thinks that anyone knows what goes on ... but they do and it sickens me that the banks have no one on top of them and are pretty much free to do as they please no matter who they trample on along the way.  They can ruin your credit and your name with one swipe of the pen or stroke of the keyboard.  Trust me when I tell you, being in chexsystems is the worst possible thing that can happen to someone in the US who depends on a bank account.  5 years you stay in their system unless you can get the bank to remove you, which NEVER happens.  It also opens up the possibility that any other bank account you have will also be closed because of it.  The banks are all interconnected and share information with each other.  I'm screwed but oh well, nothing I can do now but bite the bullet, get my reimbursement and then deal with the collector who is going to come after me for the money.  Really, I hope they don't expect me to walk on in there and pay them after what they just did to me.  I am in chexsystems now so I might as well just leave it, they can take the hit and just deal with it.  They screwed me already so screw them too.  Sorry for ranting.  I feel better now !

WOW ... seems to be running rampant.  My check was also drawn on that bank.  Wonder if it was the same processor too. I can't wait to see how this gets handled.  The good thing is the bank didn't ask a bunch of questions, they just up and closed the account.  They probably knew what was going on and I am sure it isn't the first time this has happened to the bank either.  I will blame this on our government as well, if they would just get their heads out of the dark ages and into the present and just regulate online gaming for the entire US then things wouldn't be such a problem.  They would get their tax money, the players would get their money a lot easier than they are getting it now and everybody would be happy, except for the groups who are against the legalization of online gaming anyway.  Seriously, there has to be a better way.  It gets so exhausting sometimes, chasing down payments and hounding the reps to get paid when it could be so much easier.  ***sigh

It all sounds like a terrible nightmare trpschick 

If you want to complain to Chexsystem  - you can do it here

Chex Systems, Inc.,
Attn: Complaints
7805 Hudson Road, Suite 100
Woodbury, MN 55125

or by fax at 602- 659-2197

I don't see how a bounced cheque (check) can be your fault.  Don't take this lying down trpschick.  You can telephone them on 800.428.9623.

I did read somewhere that if you repay the debt within 90 days, you can be removed from the Chexsystem but I would double check that out with Chexsystem themselves.

Not sure if any of this is help to you but I thought I should tell you.

blue

This really sounds like a nightmare! And just one more reason to stay the hell away from checks.. I really hope you will get this resolved fast and without any problems.

If you've banked with the big 5, Wells Fargo, Chase, Citibank, Bank of America, or BB&T.  Then you might be double screwed.
They'll report you to Chexsystem and a smaller not well known place called Early Warning, which then will set off a trigger to Telecheck and Certegy.  Which will basically prevent you from writing a check.
Varying on what they report you for, you can send a dispute letter to Chexsystems saying that the report is inaccurate.  Then varying on how the bank responds, you can normally get that entry removed.
On the other hand Early Warning, pretty much once your reported.  Your stuck, they aren't very nice on removing people either.
The paying the debt in 90 days, is a crock.  It's probably some bank trying to get people to pay there debts.  In hopes that they'll recover there money faster.  Yet the bank has no obligation to remove you.  The only way they'll be forced to remove you faster is if you get it in writing that they'll remove you from all of the mishandling databases.  Then at that point once you pay them, then they'll be obligated to remove you.
This above example tho in this thread.  Is the only reason why I have a whole separate bank account setup at a medium sized bank.  One with a SWIFT code and direct access to the fed system.  So I don't' have to give them 3,000 hoops to jump thru just to get a wire. Then once the wire is in that account, I'm quickly driving to said bank.  Removing the funds minus my "cushion" and putting it my main household account.
After getting the run around on 2 Canadian checks, I gave up and decided getting any form of check from an online casino wasn't worth it.  To pay $20 and on up to cash a Canadian check, 1 for $25 and the other for $50 seemed barely worth it.
I have had a few casino offer Western Union and Money Gram, yet that's only after my fair share of bitching.
If you have any questions about how to get removed the mishandling databases, feel free to contact me once you get things straightened with JPC.  I'm part of another forum that helps people to get off of those places.

This is the risk both parties take for playing outside the UIGEA laws. We as players take the risk of losing our banking rights behind this. Casinos that accepts US players should find a better way to pay. Outside of risky checks. WU, Money Orders, Cashiers Checks, Or even Cash are much better options.

I feel for you trpschick not only did you take a risk gambling online. You also took a risk of your bank coming down on you. Tell Jackpot Capital you won't be depositing any longer unless they can offer you WU withdrawals. They should grant you this request.

What I do when I receive a check is call the bank myself and try to verify the funds. If I can't I go to local check exchange to cash it. Also usually when this happens at one casino it trickle down to others as well.

I didn't see that on a bank website - it was on wiki hence my comment about checking that out with Chexsystems.  True or not, this really is a horror story.

@trpschick - I've not heard anything back from the rep yet - I don't know if you have heard anything?

Please let me know and i'll chase up if necessary.

Message from rep as follows:

"This matter has been resolved.

Our payment department informed me that we issued a Western Union payout today to be processed for this customer to cover this check.

The pick-up details for this Western Union will be sent to this customer hopefully tomorrow so she can collect the Western Union transfer."

Please confirm this is the case.

That's awesome blue.  Way to go!

Sent from my SAMSUNG-SGH-T989 using Tapatalk

Blue,

  Did they give any reason why the check bounced?  Just curious so that we can all be aware if there are still possible problems with getting checks from Jackpot. Not that I have to worry about an actual withdrawal.

good news blueday. you all work magic.

I am very grateful for blue and others here on the site.

It seems the casinos don't try to resolve issues if the paying customers inquire, it takes someone from LCB to step in. This doesn't seem right.  I have not had a problem with JC, never tried to cash out, but have with other casinos.

No they didn't which is unusual for this casino.  I've never had a problem cashing out at JC.

My advice is NEVER draw money on a cheque (check) you've paid into a bank until it has actually cleared.  That way, you can never incur charges or use money that may not hit your account.  In the UK, they don't put the funds into your account until the cheque has cleared, so you can't spend it!

Well they did pay me without me having to jump through hoops in returning the unpaid check, which by the way I still did not receive back from my bank yet.  Jackpot Capital did honor their commitment, now if I could only get my name out of the pesky chexsystems, everything would be just peachy.  Thanks again Blue for chasing this up for me!

Good luck with the chexsystem crap. They are as stubborn as a mule to deal with. I had a closed account from Suntrust for $42.11 that got reported there. Even though I paid the balance. This was back in 2006 I believe. Its off now thank goodness.

If you PM I can give you a bank that doesn't care about that chexsystem and allows you to have an account with all the works.

Thanks for confirming that you received it. 

I hope you sort the chexsystem problem too.