CLOSED [due to inactivity of submitter]: bonanzagame7.com

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Last post made 7 years ago by MelissaN
KyloFT
  • Started by
  • KyloFT
  • Poland Newbie 12
  • last active 7 years ago

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  • KyloFT
    • Started by
    • KyloFT
    • at May 23, 17, 08:06:45 AM
    • Poland Newbie 12
    • last active 7 years ago

    I deposited 2x100 $ day 19.05.2017, win 1800$, I did withdraw money on the skrill.

    received e-mail:
    Bonanza Game Support team welcomes you.

    Our security team asks you to send us a few documets:

    -Single photo of your face along with your passport or another
    government issued document, which prove your identity.
    -Photo of the document itself.
    -Utility bill from your living place (not older than 3 months)


    Sincerely,
    Bonanza Game.


    I send all docs: Id card + Selfie id card+ utility bill.

    The company does not want to verify my account, require a document, I do not have other documents issued by the government except the mandatory ID card.


    Terms: 4. Player verification
    In some cases, to withdraw the winnings the administration can request additional information. In this case, a player should pass through the verification.

    To provide the maximum safety of players and their payments, the administration of Bonanza Game has the right to request additional information from a player for verification. In this case, a player must send readable copies of his passport or any other identity document (scans and photos). If a player makes a deposit using a credit card or a deposit one, the administration may request a copy of the front side of this card (scan or photo).


    I sent all the documents that they have in the regulations.

    Do I need to make a new document just because I have to verify my casino account?

  • MelissaN
    • Replied by
    • MelissaN
    • at May 23, 17, 01:40:42 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi KyloFT,

    If you submitted all required docs I'm sure it will be okay. Have you heard from the casino? 

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