CLOSED: [Due to Casino unresponsiveness]::Blackchip poker is really screwing me

I know this isn't for poker sites but I can't get a hold of these guys (only email supp that responds within 48 hrs). I have been emailing them about this since Aug 16th and not a single reply!. Let me explain my situation, First of all, Ive been a depositing player at Blackchip Poker for years and I've never had an issue with them. Cashouts are quick,etc When I have had a support issue, they usually get it resolved within 48 hrs. I am a good customer depositing 2/3 times  a week.  So here is the problem. They have 3 CASINOs on their site. One of the 3 is an older casino software but I like it. Threy have slot tournaments daily. So heres what happened. I entered a $5 tournament. You MUST finish all your spins before the tourny ends. I played and immediately jumpedinto 2nd place. So I still had 49 spins left, I was watching the clock because said tournament was ending in 20 minutes. I am fully aware that I have spins I need to finish, but I was waiting just in case someone came and got a better score I could try and catch them. So, whith 15 ninutes left, I am about to spin my tremaining spins at 1 cent per spin so my score will count. (remember you must COMPLETE your alotted spins in order for your score to be VALID.) when the whole site GOES DOWN FOR MAINTENANCE!  It logs me out, when it comes back up, the tournament has ENDED and my score DISQUALIFIED due to the LEFT OVER spins. My prize( for the tourney I paid to get into is called "SLOTS MADNESS")was supposed to be  $50 cash and a $30 entry to a tournament called "TALES OF TERROR".  I received neither. I amvery disturbes by this as I have deposited thousands with them and this just kills me. Hopefully somebody can help. My usernamefor the site is mistaflaust. it happened on aug 16th at 17:54 hours. the transaction number from tourny entry is 1388209594. The session ID for the actual tournament play is 7087503. Thanks I hope someone can help me.

Hello Mistaflaust,

We'll attempt to get in touch with a representative of theirs to inquire about your case. Please keep an eye on this thread for any updates. 

Tyvm. I really appreciate it. They've been great in the past but now suddenly they've ghosted me.

Hello Mistaflaust,

We wanted to update you that we haven't received any feedback yet. Today, we will send reminders in the hope of getting a response. Please keep an eye on this thread for any updates. 

I was hoping to get a response by now too but nothing. 

Hello Mistaflaust,

We'll send the reminders again today, and hopefully, they'll get back to us. 

Hello Mistaflaust,

We are forced to close this complaint due to Casino unresponsiveness. Once we get some response we will let you know.

Thank you for understanding.