RESOLVED - Bitstarz unknown and bad free spins terms.for depositors

As I was playing there for a while at Bitstarz.com, I was receiving some free spins in occasion.

Since I won around 0.35BTC from their free spins after depositing for a long run.

They forced me to only make a withdrawal of 0.1BTC and removed 0.25BTC from my account.

There was one time where I won 0.5BTC and played it all away, since I tried to get higher winnings. IF I so won 1BTC it wasn't possible then for me to make a withdraw, and just only 0.1BTC.

The terms they use on players are for no depositing players:

The maximum winnings that will be paid out resulting from a free bonus or free spins without deposit (eg. the 20 free spins upon registration, Wednesday Free Spins Drops, Second Chance Spins) will be 100 EUR/USD/CAD, 1,000 SEK/NOK or 6 000 RUB. Max winnings for GBP is £50 (even if the amount of winnings accrued by you utilizing this bonus is in excess of this amount). In regards to BTC players, the maximum winnings that will be paid out resulting from a free bonus or free spins without deposit will be 100 mBTC. Any winnings exceeding this amount will be forfeited.

You can't be a casino where you are forcing others who make deposits on this stupid term.

I understand when people are getting free spins from the casino, but not when you are depositing player. Shame on you Bitstarz.

Also there is a special offer at this latestcasinobonuses of 25 free spins where it says maximum 0.4btc withdrawal but I understand it anyway is 0.1btc if they even try to use this system on you.

I suggest this casino gets new terms on depositing players, and raise the maximum withdrawal amount to infinite as Betchain Bitcasino Nascasino and many other casinos around the globe, where there is no issues as of now.

Hi Dealazer Derda,

Bitstarz has been informed and your message has been forwarded. They'll reply here shortly. 

Dealazer Derda,

Thank you for your message first of all.

This is only for spins that do not require any deposit what so ever, in other words
spins that you have received without having to make a deposit. If this was spins
that you received upon making a deposit (welcome package, free spins wednesday),
you would have been able to withdraw the full amount with no max cashout of course.

That's why it says "free bonus or free spins without deposit". So, randomly getting
some spins for no apparent reason, you're still able to cashout $130 without risking
any of your own money, which I personally don't think is that bad of a deal.

Kind Regards,

Olle, BitStarz