CLOSED: [Due to inactivity of submitter]: bitcoinpenguin WARNING

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Last post made 1 year ago by Anchi
Jay Chicago
  • Started by
  • Jay Chicago
  • Newbie 2
  • last active 1 year ago

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  • Jay Chicago
    • Started by
    • Jay Chicago
    • at Aug 25, 23, 07:01:03 PM
    • Newbie 2
    • last active 1 year ago

    Longtime player at this casino. I generally don't win big there, my cashouts are typically around $600 to $700, and I have never had an issue. I have cashed out at least a dozen times in the past couple of years.

    Recently, I won $5,000 and all of a sudden, I am getting the runaround. They just keep telling me to be patient. And I have been patient -- this is a casino that advertises itself as "instant" and in the past they have always cashed me out within an hour. Now I have actually won something and they are stalling, if not outright refusing to pay.

    This is not a bonus win, I don't have any KYC issues, I don't use multiple accounts, none of that applies here. They are just straight up unwilling to pay.

    Watch out with this place. It seems that they will pay but only if you cash out a modest amount.

  • Jay Chicago
    • Replied by
    • Jay Chicago
    • at Aug 26, 23, 04:04:44 AM
    • Newbie 2
    • last active 1 year ago

    Here is a record of how long it typically takes them to fulfill a withdrawal request. I am starting to wonder if perhaps this place is insolvent and cannot cover the winnings in question here.

    May 14
    Requested: 5:31 AM
    Fulfilled: 6:24 AM

    May 25
    Requested: 11:48 PM
    Fulfilled: 11:57 PM

    May 29
    Requested: 10:27 PM
    Fulfilled: 3:42 AM (May 30th)

    June 1
    Requested: 9:45 PM
    Fulfilled: 10:08 PM

    June 15
    Requested: 9:07 AM
    Fulfilled: 12:28 PM

    July 2
    Requested: 11:53 PM
    Fulfilled: 1:13 AM

    July 20
    Requested: 9:41 PM
    Fulfilled: 11:18 PM

    August 2
    Requested: 4:53 PM
    Fulfilled: 5:25 PM

  • Berks
    • Replied by
    • Berks
    • at Aug 26, 23, 10:01:42 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Jay Chicago,

    Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

    Thank you in advance.

  • Berks
    • Replied by
    • Berks
    • at Aug 29, 23, 02:19:08 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Jay Chicago,

    We are still waiting for your credentials. Please send us  via private message to be able to help you.

    Thank you in advance.

  • Anchi
    • Replied by
    • Anchi
    • at Aug 31, 23, 07:12:21 AM
    • Serbia Admin 13534
    • last active 10 hours ago

    We will be closing this complaint due to inactivity of submitter.

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