Complaint Closed: Bingo Hall - Rio Olympic travel with tickets open ceremony!!

I win 1 prize   so travel to Rio with open ceremony tickets

Everywhere its standing 25 juli ,like date of awards winner but I was informed 3 days later 28 juli in afternoon. Because of this delay I couldnt finish all administracion things and could go... From big win I get just nothing even tickets could give it back. Bingohall didnt have any solution. I didnt even hear sorry or something just sugestions like they could reach contact before.... yeah yeah yeah... 

this is reasoanble answerb for my ticket 

Thank you for contacting us!

We are really sorry you were not able to travel to Rio, however we did not reach you until the 28th and we were not able to inform you sooner. 
I am sure you will have the chance to win at our competitions again,just remain positive and enjoy the games. 

I will be at your full disposal.

Have a great day!

Dear Pawel,

It was an unfortunate situation that did not allow you to attend the Rio Olympics opening but this was not due to the fact that we did not try to contact you. We started calling you on the 25th of July, when the winners were announced, but unfortunately we could not get through to you until the 28th.

Regarding the trouble you went through with the embassy, please try to understand that there was not way for us to know that you did not have a passport or that it would take so long for you to obtain one. We are very sorry that these situations prevented you from being at the festivities, but we are sure that many other ocassions will follow. 

Last, but not least, we are confident that more and more winnings and amazing prizes will come your way so do not give up and try to enjoy the games. Luck strickes when you least expect it!

Should you need any other information regarding your account or should you have any concerns, please do not hesitate to contact us on Live Chat or via email to bingohall @ bingohall . ag [typed together] and we will do everything in our power to fix any situation as soon as possible. 

Warm regards,

Angela

Thanks for the reply Angela. There really isn't a 'resolution' that can be reached on this complaint so I've marked it closed. It's unfortunate that zenekk was unable to get the travel documents in order. To be fair, to participate in such a promotion you had to know ahead of time that if you got lucky enough to win it would require travel.