RESOLVED: BIG DOLLAR CASINO, Nit picking, to find ways to avoid paying out

I have been waiting 14 days for withdrawal of 400$.  It is a bitcoin withdrawal request, and it should be faster than other payout methods.  I waited 6 days before contacting them the first time, but, I'd not heard anything from them so.. I called.  They informed me I needed to send verification documents. No prob, I sent it within 20 min. of the call

The next few days passed and I hadnt heard from them again, and I decide I should call agian.  So, this time they say,

we received your DL and CC and proof of residency but, we cant read your Credit card or DL. So, they say send it again.

( It seemed strange that BIG DOLLAR would have an issue with the quality of the copies since, I have used that same printer and scanner to send verification to well over 30 casinos before, and I've never had a problem like that before)

I went ahead and took a pic.  with my cell and sent it right over. then waited and waited, days and days.  Until I finally called again... Because I'd not heard anything from them..

That was yesterday.  Then the rep. says "yes, everything appears to be in order" and you should receive the withdrawal no later than tomorrow.  That brings us to today.,  Still not bitcoin in my bitcoin wallet, So, they still haven't paid out.  I call back.. Now, all of the sudden,  they need me to resend the back of the Drivers License again.  Im  done. I just hung up on them. I guess theyre going to get away with keeping me running in circles, because, I am not able to force them to pay.  I understand maybe there is something LCB can do? On my behalf, I sure hope someone can get them to listen. Please help.  My player Id is ( abcmelsanto)  thanks, Melissa Santos

Hi Melissa Santos,

We're going toget in touch with the casino rep and check the status of your withdrawal. We'll keep you posted. 

Hi M. santos,

I said many times before that we should stay away from this casino. Big dollar is a big scam.

This warning was since 4 years ago.

Hi Melissa Santos and LCB Members,

A very sincere thanks for bringing the matter to our attention.

I’m happy to confirm that your withdrawal has been successfully processed.

(Kindly look out for it – keeping in mind the time frames.)

Oh, and of course, a very BIG congratulations on your win!

May there be many more :)

Kind Regards.

Big Dollar Support Team 

Thanks Big Dollar casino for your reply.

@Melissa could you please confirm when you receive the payment? 

We haven't heard from Melissa, although we sent several messages asking for the confirmation of the payout. Since the casino rep confirmed the cashout was processed succcessfully we are going to mark this case as resolved.