RESOLVED - Beware of Miami Club

I don't know what happened to Miami Club but it seems like they have new owners or something. I was a regular customer and made deposits daily until one day their live support looks different. The next day, I can't log in and my account was banned because they say I'm a risk and raised flags or something. They never asked me anything and just closed my account. I'm like what about the thousands of dollars that I have lost to them? I don't get my money back or even a chance to win it back? All the cs knew me at Miami until one day it changed and so did the cs. The new casino support is very rude too. I wrote emails and still have not gotten a response on why my account was closed. So BEWARE playing at Miami Club!

I have seen a lot recently about the sloto group of casinos. I wish someone would confirm if they indeed have changed.

I can't find anything on the internet about this.

they pulled the same thing with me. one day atlantis gold group locked me out and told me it waws because all i do is claim freebies.  next thing you know miami club claims that i deposited with them and the charges didnt go through.  i told miami club  i have never deposited with any casino in that group and that is not true.  they basically called me a liar and said that i had to deposit through a wire, 50 dollars minimum.  when i told them other people got locked out of genesy ,the rep said that  was not true.  they told me my name came up on a flag list and i cant deposit or withdraw from online casinos. when i told them i have deposited from and withdrew from bovada, cleos, 3dice, and club world with  not problems, they said i was lieing agian. go figure. sorry for spelling mistakes but delete and back space key broke

This is weird indeed. I would like to hear what their representative has to say about this. Could be more to it then we currently know.

It is a bit strange. This group of casinos is generally very good. I dont think the casinos are under new management.

I have forwarded this thread to the rep - hopefully he can shed some light on the situation.

The casino doesn't need a reason to close your account. You agreed to these following terms: The Company reserves the right to refuse access to the Casino to any person due to the jurisdiction in which they are located or for any other reason.
##The Company reserves the right to cancel a Player's account for any reason, and to pay out to the Player any balance in Player's account at the time of cancellation

Well that is a very very bad rule. This type of rule gives absolutely no protection to a player. So another words at anytime if this Casino feels they don't want to pay a player they can pull this shot.? Completely unfair and very poor business ethics.

          I'd say now more than ever we need regulation.  I can't speak for Miami club as I've not deposited there but  as an American especially we have almost no protections or recourse if a dispute arises over the majority of these sites.  I mean we're stuck like the proverbial Chuck. 

Something is very strange with these groups.  You would figure if they were getting taken over then they would more than ever continue to communicate and pay.  It wouldn't surprise me if someone takes over , but it would seem that it would be because they are in trouble.

Totally agree with you Bongo. That is what makes me so angry is players that are considered restricted are allowed to play at Casinos that warmly welcome them, take their deposits and then throw the "we are cancelling your account" card at us.

I can't even imagine a business operating with this kind of terms & conditions. They might as well be saying we can push you and shove you around and steal your winnings and there is not a thing you can do it about after dumping 100's of dollars into our Casino.

It's time for a cool change!

Hi r3m1xx

Sorry to hear of your troubles, could I get your username please so I can try and help?

There is no change in ownership here. We have made some small changes recently to improve our Customer Service. We have taken the time to split up our support team to focus on the 8 casinos separately. This will ensure players will get a higher level of service from a representative who is fully trained for each of our brands. At some hours of the day we may use 3rd party support teams who will also be fully trained to assist you. This is only going to improve the experience for our players and will ensure quick, friendly and accurate support. With the teams focusing more on each casino you can expect even better promotions, lots of cool tournaments and an all round better casino experience!

I am however very disappointed to hear your of your troubles and want to do everything I can to help

Sloto

Hi r3m1xx

Following on I found out the account name and have been informed the account was reopened and you were contacted by support regarding this matter with the following email:

Dear XXXXXXXXXX
Thank you for choosing our casino. We apologize for the late reply.
We constantly working on improvements. Your account was blocked due to a technical issue that has now been rectified. Some risk filters identified in error your account as potential fraudulent.
Your account XXXXXXXXXXX is active and you are able to deposit.
Please feel free to contact us, if you have further deposit problems or questions.
Have fun gaming!
Best regards,
Casino Support

Glad its resolved and my apologies to you!

Sloto

Something just seems wrong at Sloto group these days. I for one am steering clear for now. 8'| Glad your issue was resolved gl to you.

Hi rena35

There's nothing wrong, we have just changed around our support teams splitting them up to focus on each casino, there's always going to be a few bumps when changes are made but in the long run you will benefit from this a lot more

Sloto

@ BMWSTACK

Payments teams makes payments. If there is a payment issue please contact support who will gladly assist and make the inquiries

Sloto

in all fairness those delays that occurred are in minority of cases from what I can tell . And sloto rep was always quick to assist.

Hi Sloto representative,

I did get the email and I appreciate it. I am a little sketchy now because of the technical error. I felt insulted and outraged that this can happen like that. But since it was just an error, I am holding no hard feelings. If someone had replied to my email a little sooner then I wouldn't have even posted this. So I hope you can understand why I had to do it and I want to thank this website for letting my voice be heard and thank the Sloto Rep for replying and handling the situation.

R3M1XX
with love and respect always...

Hi R3M1XX

Thanks for your message. Our players are most important to us and we are very sorry you had these troubles. I am very happy its been resolved and look forward to seeing you back with us soon!

Sloto

Glad to see this being resolved quickly . Big 

Yeah agreed - glad this has been resolved!