RESOLVED: Betterdice casino scam

Hi, i recently found a new casino called betterdice casino via google. It looked promising. It stated on there terms and conditions UK players accepted so i thought great. A good new casino. I sign up and deposit £300.. After i play on popular providers such as elk microgaming nolimit City etc i noticed they didn't quite seem like the original versions and was running very slow. I tried to withdraw £100 as i didn't like what i saw.. I verified my kyc in no problem. But i was unable to withdraw any money. Since going on live chat i was informed to my horror they have no UK license.. I believe i have been scammed. There is no way such popular providers would be allowing there games to be played to UK players from a casino with no license so i believe the slots are also rigged and pirate versions. I demanded a refund of my deposits and all i get told is management will contact you. I've had nothing. My username is Dazza29 and the amount i want refunded is £300. STAY AWAY FROM THIS NEW CASINO! 

Hello Dazza171,

We've sent an email to the Casino Representative. Please keep an eye on this thread for the updates.

May i ask what was said in your email please? 

We've advised them about your complaint on our site and asked them to look into it.

Further this casino has recently changed its terms and conditions after i pulled them up on it as shown below..

It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Bulgaria, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website.

Before this all it said was country's perhibited being Curaçao usa and isreal! 

Hello Dazza171,

We've only added this casino to our site today, so unless you have a screenshot of their old T&C's, there's nothing we can do about that. 

Let's wait to see what they'll reply to us regarding your case first.

It states on there terms and conditions that they are obliged to tell customers when they change there terms and conditions.. There clearly a scam and you can tell by the way they have added united Kingdom it looks clearly edited! 

Any updates on this case? 

Hello Dazza171,

The Casino Representative advised us that she would get back to us regarding your complaint. We'll keep you posted.

Ok thank you, im sick of casinos like this taking advantage of people and tricking them... Im more concerned that such big providers including Elk microgaming nolimit City and more are allowing these shady casinos to distribute there slots to non UK players without a license.. Its also scary how these casinos can just change there terms and conditions when bringing this up.. 

How do i provide more 'vital' evidence to prove this casino is not only breaking laws but also data protection....? 

This is the email i received from one of the gaming providers there distributing illegally on there site....

Hi Darren,

Thank you for your mail and for drawing our attention on the matter. We were not aware of such activities coming from this partner and the distribution of our games without a licence is in complete infringement of our T&Cs.

We will be bringing this to the attention of the platform that supplies our games to this brand/site and will ensure that action is taken immediately.

In the meantime please do not hesitate to reach out in case you have any other matters relating to this brand. We recommend that you do not deposit your funds at any unregulated companies if you are situated in a licensed state such as the UK. We can recommend many other UK licenced sites that host our games.

Hello Dazza171,

You can send it to my PM inbox HERE.

Any response yet? I keep getting promised a response from them on live chat but still nothing... 

Hello Dazza171,

The Casino Representative says they'll get back to us regarding your case by the end of the day.

Ok there probably trying to do everything in the there powers to try and change the facts... They have already changed there terms and conditions... I even offered them a settlement of half my deposits believing this to be fair... Altho they know full well they shouldn't be accepting UK players. There also in trouble with game provider nolimit City for hosting there games to UK players 

OMG PLEASE LOOK AT THIS... THEY HAVE NOW REMOVED UK FROM THERE PROHIBITED COUNTRY'S.. 

It is the players’ responsibility to be aware of and comply with national legislation within the players’ country of residence. In the event that a player registers an account with this website in a prohibited country then we are not required nor obligated to refund any funds deposited or wagered by the player. To provide specific clarity, this website prohibits registrations and/or use of this website in the following countries. Afghanistan, Algeria, Angola, Cambodia, Ecuador, Guyana, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Macedonia, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sudan, Syria, Taiwan, Uganda, United States of America, Yemen and Zimbabwe.

PLEASE look up in my previous post where you can see they had added the United Kingdom and now removed it again! 

Hello Dazza171,

Yes, we've just checked the Terms and Conditions and this is what's written there now:

"It is the players’ responsibility to be aware of and comply with national legislation within the players’ country of residence. In the event that a player registers an account with this website in a prohibited country then we are not required nor obligated to refund any funds deposited or wagered by the player."

However, as we've already advised you before, they said they were looking into this and that they would come back to us by the end of the day.

Ok thank you, my argument is that its not illegal to gamble in the UK so when i Google a casino and i look on there terms and conditions and it doesn't say UK is prohibited im under the impression all is well. Then after i complain as i could tell there slots were behaving very strange they change there terms and conditions to UK being prohibited.. Then as of today they have removed UK as being prohibited. You can see how this is misleading. Many thanks. 

Another day passes and still nothing from them... Looks like ive been well and truly scammed :(

Hello Dazza171,

We've contacted the Casino Representative again and she says she 'll check what's going on with this tomorrow morning. We'll keep you posted.

Thank you. Its all lies on there part. I get told to email support every time ingo on live chat but many many emails later still no response.. There just trying to hope we all give up and move on... I personally don't think they have any management.. I don't think this site is running legally whatsoever... Running pirated games i think. Nolimit City was horrified when they found out there slots were being used here. Thanks for all your hard effort! 

Just out of curiosity because you killed us all with your typing and crying for your 300 after by your own will you went and deposit money, how you played these games? I am UK and I couldn't enter the games, so did you used VPN to change your IP so you can play?

As well what is the problem you lost and move on, why to go and be a content writer of betterdice like you work there now?

Pirates games I don't know how you can run, there is a provider stand behind when you complain did you tell them hi I used VPN so your games are pirated?

Come on, move one I saw your profile you have 27 COMPLAINS!!!!! DID YOU EVER SAY GOOD WORD FOR A CASINO OR YOUR JOB IS TO GO AND TRASH?

I hope all casinos will block you so I really want to see this kind of behaviour in a physical casino! You will be thrown as a garbage and prohibited to ENTER!

First of all you have no idea what you are talking about and 2 i wouldn't be complaining without evidence... I do not use vpn what so ever. I also have emails from the gaming providers listed on there website that proves there running there games illegally. They do not have a UK license despite plain and simple. If someone took your money unlawfully I'm sure you would complain. Now do me a favour do not get involved when it's none of your business. 

Hello Dazza171,

We've received a reply from the Casino Representative. This is what they say:

"We cannot refund if the players knew they played on something they are not allowed. On the other hand we doubled check that the games are blocked for UK."

I didn't know i wasnt able to play.. How could i possibly know? And also the games were clearly not blocked for UK players hence the email i received from nolimit City proving this.. I have since noticed that nolimit City has been removed from there casino which was also confirmed by nolimit City via email. If they wasnt allowing me to play on there why would it be removed. To can even check my game history which shows the slots i played on. Also if they are saying i knew i couldn't play at there casino why did they change there terms and conditions.. Added UK as prohibited and since removing UK has prohibited. Its all lies. 

Hello Dazza171,

Unfortunately, since the Casino Representative says that this is their final decision, the only thing you can try to do is to contact their licensor and see if they can help you. 

Please be more careful in the future and play only at casinos that have a proper UK license.

We're going to mark this case as unresolved.

I offerrd them a compromise of half my deposits refunded in order to get this resolved and for both parties to move on... I will now be writing to all gaming providers on there casino informing them what the casino has been doing. They have already lost 1 provider and im sure many more will follow.. I will also be contacting the UKGC and there licensor.

If you could ask them to consider my compromise of half my deposits then i won't go ahead and do this. Many thanks. 

Hello Dazza171,

UKGC is not their licensor. This casino has Curacao licence, so the only thing you can do is to contact Curacao gambling jurisdiction HERE.

I will still report it to the UKGC so they are also made aware... Can you ask them to compromise one last time... Half my deposits... I really don't want to have to take this further. 

Another response from nolimit City... And the casino were saying games were blocked

Hello Dazza171,

We've informed the Casino Representative about your request and they said they would look into it again. Please let us know if they get back to your regarding this.

I have sent you a private message regarding this. 

I have been informed to ask you Mark this case as resolved in order to receive my refund. Many thanks for all your help and support. 

Hello Dazza171,

Once you come to an agreeement with the casino and you receive your deposit from them, we're going to close this case and mark it as Resolved.

That's the rule we have in place for all the complaints on our site.

I have been informed to ask you Mark this case as resolved in order to receive my refund. Many thanks for all your help and support ---> Thats not how it works right?!

First receive your refund ... then you tell LCB ... and then its resolved ... not the other way around :D

I received some of my initial deposits back as agreed with the casino. 

This case can now be marked resolved. 

Thank you to the LCB team in assisting me throughout. You guys are fab. 

Hello Dazza171,

Thanks for the update! This case will now be marked as Resolved.