RESOLVED: Betswagger, withdrawal pending for a month

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Last post made 5 years ago by Tania
natexa
  • Started by
  • natexa
  • France Newbie 14
  • last active 4 years ago

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  • natexa
    • Started by
    • natexa
    • at Sep 17, 19, 08:34:02 AM
    • France Newbie 14
    • last active 4 years ago

    Hello, 

    I have a 660$ withdrawal pending since August 24th.

    What worries me the most is that I am provided with zero reason or information for the delay. Everytime I send a mail to customer support the answer is that they will ask a manager to contact me, but nothing so far. 

    That is why I ask LCB's help for resolving this matter.

    My username on betswagger is natexa.

    Thank you very much for your help and time

  • Tania
    • Replied by
    • Tania
    • at Sep 17, 19, 08:41:24 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Hi natexa,

    Your account info has been sent to the casino rep. Keep an eye on this thread for the updates. 

  • natexa
    • Replied by
    • natexa
    • at Sep 17, 19, 08:41:33 AM
    • France Newbie 14
    • last active 4 years ago

    Hi Tania, 

    just did, thank you :)

  • natexa
    • Replied by
    • natexa
    • at Sep 17, 19, 08:42:46 AM
    • France Newbie 14
    • last active 4 years ago

    I will, thank you !

  • natexa
    • Replied by
    • natexa
    • at Sep 23, 19, 01:37:17 AM
    • France Newbie 14
    • last active 4 years ago

    Hi, 

    This issue is still not resolved and still no news from the casino on my part.

    Thank you :)

  • Tania
    • Replied by
    • Tania
    • at Sep 23, 19, 02:09:21 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Hi natexa, 

    We'll send them a reminder email. Keep you posted. 

  • natexa
    • Replied by
    • natexa
    • at Sep 23, 19, 09:23:41 AM
    • France Newbie 14
    • last active 4 years ago

    Thanks for this post from:

    Hi, 

    so there is some positive news, the casino has processed my withdrawal for ... 495 CAD.

    the initial request was for 660 CAD.

    Apparently there has been some mistake made from their side on the currency conversion side (660 CAD = 495 USD), I have emailed them about that and I hope they will fix it.

    But still this is a very good news and I would like to thank you very much for your help in this matter

  • natexa
    • Replied by
    • natexa
    • at Sep 23, 19, 09:57:57 AM
    • France Newbie 14
    • last active 4 years ago

    Thanks for this post from:

    Everything is back in order, payment team corrected their mistake, I received the remaining amount plus a small bonus.

    So the issue is now solved, thank you very much for LCB's and Tania's help.

    Have a great day everyone :)

     

    (I dont know if I have to mark the thread as solved myself ? I can't see the option :) )

  • Tania
    • Replied by
    • Tania
    • at Sep 24, 19, 02:01:22 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for this post from:

    Hi natexa, 

    Thank you very much for the update. Glad to hear that it has been sorted out. 

    The Casino Rep has also provided us with the evidence showing that you have been paid out. 

    We're going to mark this case as Resolved. 

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