UNRESOLVED: Betswagger account banned without a reason

Hello,

I have a serious complaint about Betswagger. Since August I made about 6,7 deposits totaling about 1500 euro. After months of playing there my balance is/was about 6800 euro. Requested my first withdraw of 2000 euro. 2 weeks went by without action. I emailed them. Next day my account is "banned", can not login. Emailed them about this, they said "we are checking" that was over a month ago. Ive tried to contact them in any way possible but Im not getting a reply anymore from anywhere. Havent heard a single thing from them why my account is banned. Unacceptable behaviour! 

Hoping that LCB can help me out on this. My username is thunderbad

Thank you.

Edit: Forgot to mention that my account is verified as well.

Thanks for bringing this to our attention. Unfortunately, there are several similar complaints about the same group of brands. The casino has some issues with the payment provider and it was the reason why there are delays. We are doing our best to reach the casino and get all the complaints sorted. We are going to notify them about your case. Please keep an eye on this topic. 

Hi thunder,

The casino rep's informed us that they are going to look into your account and let us know what the issue is. Hope we'll get the answers soon. 

Thank you for your efforts! Looking forward.

Is there an update please?

The casino rep is looking into your case. We are waiting for the update. Let you know as soon as we hear back from them. 

Hello,

Sorry to press but another week has gone by. I still have not got back a SINGLE word on why my account was blocked and that was 6 weeks ago. More than enough time to check my account.

I know. We sent another to ask for an update regarding yours and other cases but we got nothing so far. We'll keep on trying until we get the proper answers from their side. 

Amazingly, today, after 2 months I got a reply from them, it read: "You have breached our terms and conditions and colluded against our gaming site." 

Thats it. No mention of what term have I breached and what kind of collusion are they talking about!?

Can LCB please ask them to clarify on this statement and be more specific on what I have done wrong? In any case, the least they have to do is return my deposits! Which is 1500 euro!

Thanks for letting us know. They informed us that some of you guys who complained here broke their t&c but we never got a details answer. We asked them to provide us with feedback regarding these cases. We'll send another reminder and see if they answer this time. Keep you posted. 

Hello,

Have you had any further contact with them about the "terms broken"?

Even so, they have to atleast return my deposits as per industry standard. Could you please push this issue? 

We can try once again. Keep you posted. 

Hi thunder, 

We've emailed them once again regarding your case. Let's see if they will provide any update. 

Seeing that there are recently resolved complaints about them can LCB please ask about my account as well? It was banned without a reason. The least they could do is at least return my deposits if anything.

Hi thunder, 

Of course, we'll ask them to look again into your case. Please post your casino username as well in this thread so that they can have the complete info. 

PM sent. Thanks.

@ thunder - Thanks, the details have been sent to the casino. Keep you posted. 

Hi thunder, 

We've received a response from the casino. 

The Casino Rep confirmed that your account was closed since you breached their terms and conditions. 
As they closed your case at the end of last year, they are unable to provide additional details since the company doesn't keep records of cases older than six months. 

Unfortunately, there is nothing more that we can do to assist from here. This topic will remain Unresolved. 

That is crazy.... never did they mention what kind of breach i supposedly did. Keeping records for 6 months is a lie im sure of it.