RESOLVED: BetsEdge Casino Issue

Dear All,

I signed up here, confirmed on live chat that no duplicates exist as I know that fraudulent casinos always use that as an excuse not to pay.

The chat agent stated that no duplicates exist and my account is fine.
Upon requesting withdrawal I was requested from selfie and ID which I provided.

Later i was sent an email to say my winnings were forfeited due to IP crossing.
Why would I provide verification documents with selfie if I had another acc, I had also confirmed that I had no duplicates.

This casino is terrible and all I want is for my winnings to be paid please.

Email address at casino is DSa********@outlook.com.

Hi Wendy81,

We are going to notify the casino rep about your post. Hope they will assist us in sorting out this issue. Please keep an eye on this topic. 

They will use any excuse to not pay you. They love you when your losing dollar after dollar but when you win they give you the hardest time to cashout.

Casinos want the money back no matter. If your player profile is one that run away with all wins to never return casinos will try not to pay. I was one like that and every single big cashout was a struggle and i got cheated so bad. Then i started degening. Rip back everythign like crazy... since then no matter how big i win i get paid straight without issue because they know i'll rip it back in no time. That's about all it is.... if the casino knows you are gonna come back rip everything no matter if you hit 10k from a 5$ deposit it will be paid straight. There is no magic online :(.

Agreed

It's sad that casinos provide altered documents to online forums falsely accusing players of IP address conflict.I just wish that we lived in an ideal world where everyone was honest and fair.

I hope LCB will be able to assist wit this, thanks.

We contacted the casino, so let's hear their feedback. 

Hi LCB,

Thank you for your assistance.

Any update on this?

We still haven't heard from the casino. Let you know as soon as they come back to us. 

Thank you.I just wish that these casino reps would understand the frustration we as players go through when we cannot withdraw our funds on time. I feel for the people that win hundreds of thousands and experience delays like this. I hope that one day we all get to live a fair society.

Hi,

My apologies to bother you, could we kindly send a follow up email to the casino rep?

Thanks.

We found out today that the casino rep should be in the office by tomorrow. We'll reach him tomorrow and ask to look into your case. 

Thank you very much Melissa.  Hope you have a lovely day.

Im not a Cisco CCIE or anything but what does that mean when they say IP crossings?  Most of the support people at these casinos have a 3rd grade education at best so id make them clairfiy what IP crossings is. Did they present any type of proof or are they not required to provide such evidence? 

IP crossing probably implying duplicate IP.

I had confirmed that no duplicates existed as I have seen many complaints about this and just did not want to experience delays with withdrawals. 

They confirmed that my account was fine and what's shocking is that I am not using a public internet connection and was using the same device from the beginning when I asked them up until cashout. They have given no proof but took my winnings.

This casino is highly questionable and they have still left my account open but confiscated my money. It just seems like they want players to deposit and they decide whether to pay or not, if a players wins a decent sum,this casino might just decide not to pay.

It pains me that such establishments still exist and prey on players to deposit their hard earned money and not pay when the time arrives.  Their service is also terrible and live support is extremely rude.

Dear LCB,

Could we kindly ask the casino rep if it would be possible to resolve this today as it is almost the weekend and I would appreciate some feedback.

Thank you.

Hi Wendy81, 

Unfortunately, still no news from the casino rep. We'll email them again. We sent several reminders so far. 

Thanks for the reply.

Is there a way to blacklist this casino for not responding.

I really just want players to be treated fairly and taken seriously in future as this is not an issue to be taken lightly.

Just imagine if some players deposit thousands of euros and experience inexcusable delays, it causes serious financial implications.

We need to do everything possible to create a safer and stress free environment for future generations.

Thank you for giving us this platform to voice our concerns.

Hi Wendy81,

That's exactly what LCB is doing, creating a healthy and safe gaming environment. We are doing our best to help everyone who experiences issues with online casinos, but we can't blacklist them straightaway. We know it is stressful for you but we need to give them some time to answer. We emailed them again today. Maybe the casino rep is still on annual leave therefore he doesn't reply. We'll keep on trying to get in touch with them. 

Thank you Melissa your assistance means alot to me.

Dear LCB,

Any update on this, so sorry to bother.

Thanks

Unfortunately, we haven't heard from them. We tried to contact them on another email address so let's see if they reply. 

Thank you LCB, it just seems like this casino does not take their players seriously.

I am in shock as to how certain establishments conduct business.

Thank you for this forum as it gives us insight at times on which casinos can be trusted. I would hate it if casinos steal from hardworking individuals.

I am learning that we should be very careful where we deposit our money as there are many rogue casinos out there.

I was hoping to give this casino a chance but they have left taste in my mouth.

We are greatly thanksfull to lcb great support too many casino is fraud but for yoir support we wil play thanks again

Dear LCB,

Sorry to bother again, still no update on this query?

Thank you once again and it's so unfortunate that casino's such as Betsedge do not take their players seriously.

Hi,

Still no response on this?

Sorry to be a pain.

Unfortunately, not. We'll try again tomorrow if we don't get any feedback you can try to file a complaint to their licensor and see if they can help you. 

Hi Wendy81,

We finally managed to reach someone from their team. A new person is now in charge of dealing with our forum we just found out. We've asked him to look into your complaint and update us asap. Hope he'll sort it out. Keep you posted. 

Thank you very much Melissa.

My apologies for being a pain and I am hoping for a positive outcome.

No problem at all. We are doing our best to help our members. Hope we'll get the answers soon. 

Hi Melissa,

Sorry to bother, are you still waiting for a response?

This casino has shocked me, their service is beyond pathetic.

Thanks for all the help thus far.

We finally heard back from him. He advised us that your complaint has been forwarded to the relevant department and he'll let us know as soon as he hears back from them.

I hope we'll get the concrete answer soon. Keep you posted.  

Hi Wendy81,

The casino rep finally reached out to us saying they can help you. We advised them to write here on the forum but they also told us you should contact them directly and they could sort it out. I'll private message you their email address so please get in touch with them and update us here as soon as the issue has been sorted. 

Hi Melissa,

Is there any way I can escalate this?

I am so sorry to bother you but I am so frustrated with the support we have been getting from this casino.

Usually a complaint is resolved in a speedy manner internally but it seems like this unscrupulous casino just doesn't care.

I truly hope this is resolved soon

Thanks for your assistance 

I private messaged you the email address of the casino rep. Get in touch with them and see if they are going to help you out. If not then you can file a complaint to their regulatory body. 

I would also really like to know what they will offer as a solution to this strange case ... I assume they will re-open the account and pay out the well earned winnings, right?!

Hopefully they will ... then the issue would be really solved after all this time!

I have sent an email to the address given but no response.

If people care about their money they shouldn't play at this casino.

Customer service is the worst in the industry.

Melissa, thank you for your assistance, if they care about their reputation they would atleast have the decency to respond here.

Hi Wendy81,

It was the weekend they usually don't work at weekends. We sent them a reminder this morning to get back to your email. Hope they'll reply to your email. Please keep us posted. 

Thank you Melissa.

I have also sent a follow up email but there is no response.

The sad thing is we all work in demanding work environments but taking days to respond to a "simple" email is unheard of.

I will hopefully receive a response soon but in my opinion, players should stay away from this casino.

LCB thank you for the great work and for providing the players with a platform to voice their concerns.

Hi LCB,

I just wanted to say that I have sent a few emails to the address provided and they have not bothered to respond.

This is a very serious matter as taking players money and going all quiet is a huge warning sign to all players out there.

Stay away from BETSEDGE casino, you are very likely to have your funds stolen and not hear from them again.

The  sad thing is, they have still kept my account open probably wanting me to deposit further but have taken all my funds.

Thanks LCB for your help.

Dear All,

Just wanted to say that no response has been received.

My winnings were confiscated even after confirming that my account is in good order and no duplicates exist.

This is very concerning and I hope that many LCB members read this thread to prevent them from going through the same experience.

Thank you once again for allowing me to voice my concerns.

Take care.

Hello Wendy81,

We've sent them another reminder email. We'll keep you posted. 

Thank you Melissa,

This casino does not seem to care about customer service.

I just hope that my post makes people think twice about wasting their money here.

Thanks

Hello Wendy81,

We've received a reply from the casino regarding your complaint with some evidence today. We've requested additional evidence from them. We'll keep you updated.

Hi Melissa,

Thanks, have you received further details?

Appreciate your assistance 

Hello Wendy81,

No, we still haven't received the additional evidence requested from the casino. We'll keep you updated.

Hello Wendy81,

We've received the evidence from the casino showing that you created 4 different accounts from the same IP address. Since this is against the casino's T&C's there's nothing more we can do to help you.

We're going to close this case and mark it as resolved.