RESOLVED: betnflix.com wont accept my documents

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Last post made 2 months ago by JovanaV
Europlayer
  • Started by
  • Europlayer
  • Finland Sr. Newbie 22
  • last active 2 months ago

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  • Europlayer
    • Started by
    • Europlayer
    • at Aug 04, 24, 07:41:14 AM
    • Finland Sr. Newbie 22
    • last active 2 months ago

    betnflix.com wont accept my documents.

    In this case pdf documents.

    They claim that my netbank pdf file

    Documents are not good enough

    but in my Finnish netbank there is not

    other way to get better pdf file document

    than what I already uploaded.

    These documents I want confirmed is

    financial instrument documents.

    Big thanks if you can help!

     

     

     

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 05, 24, 06:05:26 AM
    • Serbia Moderator 1686
    • online

    Hello Europlayer,

    Please note that we don't have this brand listed, but we will try to reach out to them.

    Please send us your casino username via private message so that we could contact the casino and check your account.

    Thank you.

  • Europlayer
    • Replied by
    • Europlayer
    • at Aug 05, 24, 06:25:02 AM
    • Finland Sr. Newbie 22
    • last active 2 months ago

    I did send private message.

    Thanks!

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 05, 24, 06:38:31 AM
    • Serbia Moderator 1686
    • online

    Dear Europlayer,

    Thank you for providing your casino username. We have contacted the casino and will update you as soon as we receive a response from them.

  • Europlayer
    • Replied by
    • Europlayer
    • at Aug 08, 24, 02:32:34 AM
    • Finland Sr. Newbie 22
    • last active 2 months ago

    Any update?

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 08, 24, 02:48:34 AM
    • Serbia Moderator 1686
    • online

    Hello Europlayer,

    We sent a reminder to the casino since we haven't heard back thus far. Keep you updated on this thread. 

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 09, 24, 04:14:04 AM
    • Serbia Moderator 1686
    • online

    Dear Europlayer,

    We got a response from the casino stating the following: 

    Please be advised that the user has repeatedly failed to provide the required .pdf document for bank account verification. As a result, they remain ineligible for withdrawal at this time.
     
    We have communicated the need for a .pdf file to the user, as specified by our KYC department. Despite these instructions, the user continues to submit a .webp file, which is not accepted for verification purposes.
     
    Additionally, it is worth noting that Finnish players have no difficulty in obtaining and submitting the requested .pdf file from their banks for account verification. Therefore, the user’s claim of being unable to provide the correct document does not align with our standard practices.
     
    We appreciate your understanding and are committed to resolving this matter efficiently.
     
    Kind Regards

    The Customer Support Team

  • Europlayer
    • Replied by
    • Europlayer
    • at Aug 09, 24, 07:48:27 AM
    • Finland Sr. Newbie 22
    • last active 2 months ago

    Ok. Thanks for answer.

  • Europlayer
    • Replied by
    • Europlayer
    • at Aug 09, 24, 07:55:47 AM
    • Finland Sr. Newbie 22
    • last active 2 months ago

    Atleast im not aware that on my certain finnish bank there is better option that I tried to send documents.

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 12, 24, 03:50:21 AM
    • Serbia Moderator 1686
    • online

    Since we have a response from the casino representative we will mark this complaint as resolved.

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