UNRESOLVED: Betflip casino / bonus rules

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Last post made 3 years ago by MelissaN
Bladerunner
  • Started by
  • Bladerunner
  • Germany Newbie 11
  • last active 3 years ago

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  • Bladerunner
    • Started by
    • Bladerunner
    • at Jul 22, 21, 07:21:39 AM
    • Germany Newbie 11
    • last active 3 years ago

    I played with the bonus in February (02.02.2021), completed the wagering requirement and verified my account but when I requested a withdrawal it was rejected. Casino told me that I have played a restricted game and my win is cut off from the balance. I carefully read the terms before I clame the bonus and I am sure that the game I played (Betsoft - The Tipsy Tourist) was not restricted when I played it. It seems casino restricted it after in order not to pay. I hope you can help me to find out when exactly casino restricted that game. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 22, 21, 07:54:04 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi Bladerunner,

    I've checked the bonus T&C and it is stated there that The Tipsy Tourist is excluded from the rollover requirement of a bonus. As far as I can see T&C is effective from April 1st, 2020 but we can check with the casino rep. Please private message me your casino username. 

    Please note that if you played the game that contributes 0% to the wagering requirements you can't get your winnings. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 23, 21, 08:00:08 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi Bladerunner,

    We've received your account details and notified the casino. Hope they will get back to us. Keep you updated. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 27, 21, 03:11:21 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi Bladerunner,

    We've sent another reminder to the casino. Have you heard from them in the meantime?

  • Bladerunner
    • Replied by
    • Bladerunner
    • at Jul 27, 21, 03:58:01 AM
    • Germany Newbie 11
    • last active 3 years ago

    No, I haven't heard from them.

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 27, 21, 04:07:32 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    Bladerunner wrote:

    No, I haven't heard from them.

    Okay. Please keep us posted. We'll try to reach them. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Aug 03, 21, 08:34:36 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Since we haven't heard from the casino regarding this case we'll mark it as unresolved. 

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