CLOSED: BetBoro account closure issue

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Last post made 3 years ago by MelissaN
Glitterman
  • Started by
  • Glitterman
  • Mexico Newbie 4
  • last active 3 years ago

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  • Glitterman
    • Started by
    • Glitterman
    • at Jan 09, 21, 09:07:49 AM
    • Mexico Newbie 4
    • last active 3 years ago

    After successful account verification casino closed my account by management decision. I made several attempts to contact them in order to get more information and the reply was always the same - management decision. I have also attached a screenshot for you to believe me. I just want to get my money as casino has no grounds to confiscate it.

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 09, 21, 09:21:36 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi Glitterman,

    Sorry to hear about your problem with this brand. We don't have it listed on LCB but they already assisted in sorting out some issues our members have. The casino will be notified. 

     

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 12, 21, 03:06:39 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi Glitterman,

    We received the info from the casino rep. They informed us that you breached casino T&C therefore they closed your account and refunded the deposit. Since they didn't provide more info on what T&C you broke we asked them to clarify this and send us more info. 

  • Glitterman
    • Replied by
    • Glitterman
    • at Jan 16, 21, 08:27:55 AM
    • Mexico Newbie 4
    • last active 3 years ago

    Thanks, what exactly did I breach?

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 16, 21, 04:30:27 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    Glitterman wrote:

    Thanks, what exactly did I breach?

    We are trying to find out. The casino rep asked for the info from his team and he is still waiting for their reply. We insisted on getting more details about your case. Hope we'll get it. Keep you posted. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 25, 21, 02:43:36 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi Glitterman,

    We sent another reminder to the casino rep. Let's see if they reply. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 26, 21, 02:13:55 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi Glitterman,

    We got in touch with the casino, they promised that they would provide us with more info next week since the relevant person is on vacation. Let's see if they do so. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Feb 04, 21, 04:31:23 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi Glitterman,

    This is the info we got from the casino rep:

    The client breached the following term:
    21. Any User’s attempt, however successful or otherwise, of using any methods or any other patterns that guarantee earning winnings will be considered as abusive behavior pursuant to Betboro’s Terms and Conditions.

    They couldn't share more info with us so we don't know precisely what you did. We did our best to find out more info about your case and help you but since the casino couldn't share more details on your case there is nothing further we can do for you. 

    We are going to mark this case closed. 

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