CLOSED [Due to inactivity of submitter]: Azure hand casino withdrawal problem

Like Lisa Gibson, I have been waiting since January 31 for my withdrawal from Azure Hand Casino.

I have sent chat messages, emailed to the email address  but have been returned as " Failed attempt"

Please can you help.

Pat Stutley

Paotina52

Hi Pat,

We'll bring this issue to the casino rep's attention. Please private message me the email address you used for the registration and casino username. 

my Email address is ps*****[email protected], my user name is Paotina52

Thank you....

Pat Stutley

Thanks the casino rep will be notified. Keep you posted. 

Greetings all,

The situation is being reviewed by the requisite department, I will be back here with further information when it is available.

Best wishes,

Nick and Azure Hand

Greetings Paotina52,

Your identification on file (AU passport) expired on August 11th of last year, one of my team will be reaching out to you shortly via email to update this information. Just reply with the necessaries and we should be able to move forward.

Best wishes,

Nick and Azure Hand

Thank you Nick.

@Paotina52, please keep us posted on the progress of the verification. 

I was never informed of the expiry of my documents until I requested a withdrawal.

Also, since COVID I haven't renewed my ID which is my passport which expired in August due to the cost of doing so... so now suddenly because I am trying to withdraw $400 they suddenly need new documents.

I don't understand why they can't use my previously submitted documents... since when do these sites need to renew documents? This is the first time I have heard of this...

VERY disappointed.

Thanks for your feedback. Please note that casino requires the updated documents that's why they asked for the new ones. That's the case with every casino. You always need to submit valid documents. If you provide me with the casino account details we can notify the rep. 

Hey all,

We are already in direct contact with Pat and if we can get the necessary pieces in place we should be able to resolve the situation for her.

I understand the inconvenience Pat however until we have the necessary documents updated in your casino account we will be unable to pursue this any further, please communicate and cooperate with Anabelle. I look forward to getting this taken care of for you.

Best wishes,

Nick and Azure Hand  

Unfortunately it isn't that easy and quick to retain these documents... my passport was my only form of photo ID as I don't have a drivers license. I only hope that during the prolonged time it will take for me to get these documents Azure will hold my winnings. Thank you for your efforts in trying to help me with this issue

Regards

Pat Stutley

As of Thursday I have started the process of my new passport... so hopefully SOON I can receive my winnings from Azure Hand

That's great news. Please keep us posted. 

Just letting you know that SUDDENLY after 3 months I received $100  of my $400 withdrawal with the comment after I asked the reasoning for this amount that it was a maximum withdrawal for the day.... Why wasn't I informed of this at the point of withdrawal..... and when I objected to the answer they person I was chatting to closed the chat so as to not respond any further...

this is what was in my transaction section:

My Transactions

Thanks for sharing this Pat. So you still haven't received the whole amount?

Hi Melissa,

No.. stillhaven't received the whole amount...   and they have removed the chat box from their site so I can no longer question them.

The rep is going to check what's going on and get back to you. 

Greetings all,

There seems to be a bit of confusion here however the maximum withdrawable amount for the bonus in play at the time of the win has been paid out already (and confirmed delivered). $100 min/max cashout. What you are seeing on the transaction record here is a "Manager Withdrawal".

A "Manager Withdrawal" is when non-cashable funds are removed from the system at a managerial level. It can be a little misleading as it says "approved" on it but within the secured system funds of any variety can only be removed at a managerial level. This is the record of the removal of the non-cashable funds.

Best wishes,

Nick and Azure Hand

That's fine but it  wasn't won on a Bonus round and as I am not able to go back further than thirty days on transactions I can't prove that it wasn't a bonus play. Which is very convenient for Azure.

I have just tried numerous times to access my transactions on Azure Hand and the page won't open...

whats up with that ? are they trying to hide something..... talk about a dodgie site....

Hi Pat,

Have you received your winnings yet?

Not my full winnings....

Hi Pat,

It's been a while since we last spoke. I'll be taking care of your complaint from here on out. Have you received all your winnings yet?

Please let us know. 

This complaint will be CLOSED as the submitter has failed to follow up and update us on his situation.