Atlantis Gold Casino

HEADS-UP  LCB & LCB'ers,

I have had problems with a few casinos in the past but, never one like I just encountered with Atlantis Gold.

I tried to login into the casino this evening (like I do most every evening) and I received a message that my email address or password was incorrect.  I had the remember password box ticked so I unticked it and closed the program.

I reopened the program and tried to login again.  I received the same error message.  I clicked on the forgot password button, taken to a different screen where I entered my email address.  I then received a message for me to check my email for the information to change my password.  I checked my email and there was an email from Atlantis Gold.  I was to click on the link in the email and then I would be able to change my password; which I did change.

I tried to then login again and received the same error message.  So I clicked on the live chat button to see about getting some help.  Nathalie was the chat person and I explained what had happened and what I had done to that point to try to login.

She asked me to wait while she checked on the problem, which I did.  She came back and told me that my account was being reviewed and that I couldn't login, that after the review I would receive an email from them.

I asked her what my account was being reviewed for?  She said that Atlantis Gold's system had locked my account for using too many bonuses without making a deposit.  I couldn't believe what she was telling me.  I told her the one and only bonus I had ever used was the first no deposit bonus for becoming a member.  She said if I wanted to make a deposit I could login to the casino.  I asked her does that mean I can't even login for practice play (play for fun)?  She said I couldn't login at all until I made a deposit.

I asked her if she read what I had just told her about which no deposit bonus I had used.  She said the system handles all the bonuses and I needed to make a deposit.  I told her that I might be dumb but I'm not stupid and that I couldn't believe she was asking me that.  I went on to tell her that she was crazy if she thought I would make a deposit after this situation.  I thanked her and told her good-bye.

I think this is almost boarder line extortion.  I can see locking my account if I had of used all the bonuses I was accused of using.  But not being able to play for play money is wrong.  Every other casino I've played at, if I tried to use a no-deposit bonus/coupon their system would deny it and refer me to customer support. 

I don't understand why Atlantis Gold's system allowed me to change my password?  Why didn't I receive an email  message telling me about my account status?  I certainly don't want to play at a casino that has almost resorted to extortion to get their players to make a deposit.

So y'all beware of Atlantis Gold Casino!

Hi pokergranni,

We do have a rep and there is a thread in the Direct Casino Support section which you can find HERE or you can contact the rep direct HERE (assuming you would want an explanation).

I'd be interested in hearing what has to be said about all this particularly as I've just tried to login to my account and I got the same error message that you got.  They won't have many customers left at this rate, that is a certainty!

I'm bringing the thread to the attention of the rep.

blue

Thanks Blue!


I hate that this happened to you and you're exactly right they aren't going to have many players at this rate.  I can't imagine what type excuse they could use to explain this one.  I think I'll play it safe on this one and just uninstall their software.

Thanks again Blue!

I understand - I've already messaged the rep.

I'd still like to understand why they lock/close the accounts without a word.

Per AG and TIJ terms players are allowed  5 free comps to test the platform. Once then you need to make a deposit, if you claim more then 5 and dont make a deposit then they lock your account.

Now we are aware that this rule is ridiculous and border line stupid. We disagree with this rule and Melcb and I have discussed this with them and expressed our views and concerns.

They should simply restrict the bonus claim (multiple chips in a row like other casinos do ) and not lock player accounts.

At this point they are not willing to budge, their argument is that their system is set up this way. Again they are shooting themselves in the foot and will only damage them in the long term given the player feedback.

This however doesnt mean we have given up the fight, we will continue our discussion and try to make them change this rule.

I've had one bonus and won something in a free tourney so I guess that's two.

It's good to hear that you and Melcb are fighting on all our behalf.  Thank you,

Does anyone know if registering and then playing in their daily $0.00 buy-in tournaments count as using a no-deposit bonus?  Because if they do then they really aren't free, are they?

Its really too bad and sad.  I have been playing at Atlantis daily as of late and I really enjoyed almost everything.  Now after this doozey, I've already uninstalled the casino and will ride off into the sunset, searching for that next casino!      I had to keep some humor in this nightmare somewhere!

Adios Atlantis Gold Casino 

I had something happen where i can login but i can't complete my spins.Oh well i erased bothTJ and AG