RESOLVED: Aplay Casino

Hello, I have had problems to verify my account at aplay casino

They  requested my selfie, curentdate,  my id, and their site in the backgroung at my profile page

I took a dozen photos in diffeent days and i was sending them and uploading then in their web site

They declined them all

As I live alone and due the quarentine I seldom find anyone to make these photos

Could any aplay casino rep help in this task?

myuser id umber is ap 2321506364

regards

esteschurlcb

Hello esterschurlcb,

We've sent an email to the Casino Representative to check what's going on here. We'll keep you posted.

Dear player,
Unfortunately, there is no account with this nickname in our casino.
Please check if your nickname is spelled correctly and send it to us in personal messages.
Thank you in advance!

Hi mr aplaycasino rep,  my registered email is

Hello estechurlcb,

Please note that we've removed your email address due to privacy reasons. Please send your email to Aplay Casino Representative to their private message inbox HERE. We've also sent your email to the Casino Representative via email.

Dear Esther,
Thank you for the information provided!
Previously, your photos were rejected because they did not meet the requirements (not all information was provided or the quality of the photo was poor).
Now all you need to do is to make a selfie with your passport and current date on a sheet of paper, your account and email should be visible in the background. It is important that the email in your account is readable. You can upload the documents in the Profile, Verification of Personal Documents section.
Thank you in advance!

Hello.  I have to meet a paper with the current date+my id +my selfie+ aplay casino screen at the bottom of the same photograph 

All these data .

I have sent Many photos.  Could you help me to verify My account?

Hello esterchurlcb,

The Casino Representative has explained how you need to take a photo. Please follow these instructions:

"Now all you need to do is to make a selfie with your passport and current date on a sheet of paper, your account and email should be visible in the background. It is important that the email in your account is readable. You can upload the documents in the Profile, Verification of Personal Documents section."

Dear Esther,
Thank you for the documents provided!
Your account has been successfully verified. The withdrawal request has already been paid out.

Hello esterchurlcb,

Please let us know if you received your payment, so we can close this complaint and mark it as resolved.

Hello Sydney, 

I have sent different photos to aplay support section.

however they continue to reject them

I am Waiting them to answer My latest email 

Any help is welcome 

Ester

Hello esterschurlcb,

Thanks for the update. We've sent an email to the Casino Representative and asked him to check what's going on. Keep you posted.

Hi Sydney, I am glad to inform that my docs were approved and aplay casino have sent My payout requested.   

I guess, you and aplay rep helped me.

Thank you very much!!

Ester

Glad to hear that esterchurlcb! Thanks for letting us know. Please let us know when you receive your payment so we can close this complaint and mark it resolved.

Hello Sydney, I made new deposits on Aplaycasino 

After a while I requested a new withdrawal

Aplay security section requested the same docs that were approved two days ago 

I decided to send the same photos that they approved and other added

They said they wanted new ones with the date of today 

I know their T&C allow them to request it a dozen times, but, have they anything against me?

Now, I must get someone to help me to take new photos.   And they must fullfill what they request

Ester

Hello esterschurlcb,

We've sent an email to the Casino Representative and asked him to explain if you need to send a new photo again. Please keep an eye on this thread for the updates.

Dear Esther,
We checked the information once again.
It is true that you had a second request for a selfie, despite the fact that you had already provided it. We apologize for that!
At the moment your account is completely verified, the withdrawal is available.

Hi.  Thank you very much

Hello esterschurlcb,

Please let us know if this issue has been resolved so we can close this complaint.

My account was verified

Hello esterschurlcb,

Thanks for letting us know! We're now going to close this complaint and mark it as resolved.