RESOLVED: 25$ Bet x13 Crazy Pachinko Scam evolution?

Hello everyone, Sorry for my English. I was furious today with evolution. 

I spent $500 to catch a $25 bonus in Crazy pachinko, I was lucky and caught $25 with x13

They had some problems in the game, and I waited for more than 15 minutes, in the end my bet was canceled and they simply returned me 25 measly bucks

EVOLUTION SUPPORT HORRIBLE

 Continue support evolution https://imgur.com/4fOPBHn

Response from multi-million dollar company Evolution  " Thanks for waiting, The hand was cancelled due to the game paused for more than 15 minutes, therefore you will only receive the stake back." GREAT !!!!!!! OMG
 

Hello kasanov2018,

Please be informed that we don't have this casino on LCB list but we will try to reach out to them and inquire about this issue.

Could you please send us your Casino Username via private message so we can get in touch with Casino side?

Thank you in advance.

Hello yes I did it right.  Response from the casino recently

Hello!
We reviewed your request together with the provider.
No errors were found in the specified round and all calculations are correct. You did not qualify for the round according to the rules of the game." 

Apparently there is no one to help me, I sent you all the evidence and video here: https://youtu.be/vF2DzvnsIBo

I was simply deceived into a large bet, which was the right thing to do since the potential minimum winnings are $5,000, the maximum is above $100,000

Hello kasanov2018,

Welcome to LCB!

Could you please send us your Casino Username via private message so we can get in touch with Casino side?

Thank you in advance.

Ok sent it!!!!

Hello kasanov2018,

Thanks for sharing your Vavada Casino credentials with us. We will reach out to the Casino Representative in hopes we will resolve this case.

Keep you posted!

Hello kasanov2018,

We have reached out to the Casino Representative again in hopes we will now get a response from their side.

Keep you posted.

it doesn't matter, the provider had a technical problem in the bonus round and they just refunded the $25 bet and that's it. This can be officially classified as fraud from the provider.

Hello kasanov2018,

Thank you for your feedback. We will clasify this complaint as Resolved.

This is still not resolved. Why do I need a refund of $25? my winnings would be at least $5,000, I just meant that there is no point in casinos and forums, if the provider decided to deceive like that, apparently nothing can be done?

Hello kasanov2018,

Our hands are tied here.

Since "fraud from the provider" is not a classification we have for complaints of that kind, we have marked this as Resolved.

We appreciate your understanding.

Hello
We truly understand your opinion and feelings about this situation and we’re doing our best to figure out.
According to the provider’s response, this round was canceled due to technical reasons. We sent a second request to the provider to clarify all the circumstances.
As soon as we have an answer, we'll certainly get back to you. 
Thank you for your understanding and patience

Hello!
Please, accept our apologies for any inconveniences caused.
We tried to sort the problem out as a matter of urgency, but, unfortunately, the investigation process is not always prompt. However, we understand how worrying it was for you to wait all this time for a response. Thus, after careful analysis of this situation we have decided to compensate you in the amount equal to the average value of your potential winnings.
We hope this bonus will be successful for you! Have a good luck and wish you all the best

Thank you for your patience.

Hello kasanov2018,

Please update us on your case.

Regards,

Hello affiliate_vavada,

Thanks for your cooperation!