UNRESOLVED: 24 Monaco Transactions laundering

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Last post made 4 years ago by Sydney
Joel1212
  • Started by
  • Joel1212
  • United Kingdom Newbie 2
  • last active 4 years ago

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  • Joel1212
    • Started by
    • Joel1212
    • at Aug 18, 20, 05:57:01 PM
    • United Kingdom Newbie 2
    • last active 4 years ago

    Hi 24 Monaco are an online casino operating to UK citizens without a ukgc license and laundering transactions not to look like gambling transactions on credit card . I have contacted them but are refusing to refund my money. Any advice

  • Sydney
    • Replied by
    • Sydney
    • at Aug 19, 20, 02:30:07 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Joel1212,

    We don't have this casino listed on our site, however, please send me your casino username in PM inbox and we'll try to get in touch with them regarding your complaint. 

  • Sydney
    • Replied by
    • Sydney
    • at Aug 19, 20, 08:14:15 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Joel1212,

    Thanks for providing us with your casino username. We've sent an email to the casino regarding your complaint. Please keep an eye on this thread for the updates.

  • Sydney
    • Replied by
    • Sydney
    • at Aug 25, 20, 12:07:34 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Joel1212,

    We still haven't received a reply from the casino. We've sent them another reminder email. 

  • Sydney
    • Replied by
    • Sydney
    • at Aug 28, 20, 04:57:26 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Joel1212,

    There's no response from this casino yet. We've sent them another reminder email.

  • Sydney
    • Replied by
    • Sydney
    • at Sep 02, 20, 05:29:14 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Joel1212,

    Since we never received a reply from this casino regarding your complaint, we're going to mark this case as Unresolved. 

  • Allstarmikey
    • Replied by
    • Allstarmikey
    • at Sep 02, 20, 02:10:58 PM
    • Netherlands Super Hero 2368
    • last active 11 days ago

    And will this casino/brand be put on a warning list? Even if its not in the LCB database?! Or how does it work?!

  • Sydney
    • Replied by
    • Sydney
    • at Sep 02, 20, 02:19:04 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Allstarmikey,

    This casino can't be added to our Warning list since it's not listed on LCB.

  • Allstarmikey
    • Replied by
    • Allstarmikey
    • at Sep 02, 20, 02:41:05 PM
    • Netherlands Super Hero 2368
    • last active 11 days ago
    Sydney wrote:

    Hello Allstarmikey,

    This casino can't be added to our Warning list since it's not listed on LCB.

    Ok ... But isnt there a way LCB can still warn people for this casino!? Or the whole reason that the casino isnt listed should be enough information!? Maybe that last is the case now I think about it :D 

  • Sydney
    • Replied by
    • Sydney
    • at Sep 02, 20, 02:58:58 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello Allstarmikey,

    When the players search for this casino on our site they will be able to see this complaint which hasn't been resolved, so that should be enough to warn them to be careful. When it comes to this particular casino, you might see a report about it soon as we're currently conducting an investigation regarding their games. 

    If a casino is not listed on LCB, it doesn't necessarily mean it's a bad casino. You can find many casinos listed on LCB that ended up on our Warning list.

  • Allstarmikey
    • Replied by
    • Allstarmikey
    • at Sep 02, 20, 03:03:25 PM
    • Netherlands Super Hero 2368
    • last active 11 days ago

    Thanks for this post from:

    Yeah thats true, not listed doesnt mean bad casino ofcourse ... Although I always look at lcb for information if I ever decide to try out a new casino ... But to be fair I dont do that very often anymore ... Ah well thats another discussion haha :)

    You know ... its very nice that you hand out a little peek behind the scenes how it works :) ! I know Im very curious about everything :) ... So thanks ! 

  • Sydney
    • Replied by
    • Sydney
    • at Sep 02, 20, 03:24:51 PM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    You're welcome Allstarmikey! If something is not clear to you, it's better to ask. One of our moderators will always reply. That's why we're here. smiley

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